November 24, 2020, 02:44:54 pm *
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Author Topic: can't add device to obitalk portal  (Read 2341 times)
aronroth
Newbie
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Posts: 6


« on: November 19, 2020, 04:26:01 pm »

I've done this many times before with no problem.
I've just bought a band new obi200, and try to enter the **5 code to add it to my obitalk dashbaord.
I hear the message "the code has been sent to the service provider", but then nothing happens and after 120 seconds it times out.

I can dial the echo test just fine.
I tried changing the DNS server, no help.

OBITalk server status is Normal (User Mode) (24);ex-addr=142.122.78.106:1029(10000)

Has been happening for over 24 hours now - is the obitalk server having trouble, or is this a problem with my brand new device (that i can still return). Anyone else having trouble?
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 6194



« Reply #1 on: November 19, 2020, 05:38:57 pm »

If you read other posts here, you will see that the OBiTALK portal is having major problems registering devices.

I'd recommend you contact them for support, since nobody here can do anything about it.

https://www.poly.com/us/en/support/contact/email-support#
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aronroth
Newbie
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Posts: 6


« Reply #2 on: November 19, 2020, 05:46:19 pm »

OK, thanks - I had found many posts but they were all a few years old, haven't seen any current ones.

update
lol - the last time i tried, I left the webpage counting down from 120 seconds as if the code didn't work, and when i came back 10 minutes later, the device was added
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 6194



« Reply #3 on: November 19, 2020, 06:02:48 pm »

Good to know  -- patience is a virtue in this case.  Thanks for reporting success.
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Jbyrne
Newbie
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Posts: 14


« Reply #4 on: November 20, 2020, 06:54:06 am »

Tried again this morning.  registration failed, timed out.

I am using the following firmware.

SoftwareVersion   3.2.2 (Build: 5921EX)

I will keep posting until I have success.  I will also post back what I hear from obitalk support. 

I want to keep this thread going so people don't waste time modifying their home networking think it it their fault.
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SteveInWA
Hero Member & Beta Tester
*****
Posts: 6194



« Reply #5 on: November 20, 2020, 10:05:10 am »

In your previous post, you said "i came back 10 minutes later, the device was added."

So, why are you still trying to add it?
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drgeoff
Hero Member & Beta Tester
*****
Posts: 4970


« Reply #6 on: November 20, 2020, 10:35:03 am »

In your previous post, you said "i came back 10 minutes later, the device was added."

So, why are you still trying to add it?
Different poster.
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