RESOLVED RE: No response from service provider... AGAIN
Moonwalker:
Here we go. Again... >:( :o
So this seems to happen VERY frequently when one certain number is called. Oddly, it seems whenever I dial through OBI and get this massage, I’ll try using my cell and get a busy signal. Obviously if that’s happening, they’re on the phone. Well, this happens to be our fave take out number, so they are VERY OFTEN busy. We’ve had so many issues connecting to this particular number, getting the no response from service provider, tonight a possible pattern occurred to me. I have NEVER ONCE gotten a busy signal calling ANY number, EVER, using my OBI. So I’m now wondering, is it possible that instead of getting a proper busy signal, the system is simply telling me it can’t connect?
This has been happening for years now, with two different OBI’s, and ALWAYS with this one number, which also always seems to be busy at the same times called from my cell phone. Beginning to think this cannot be a coincidence. Add to this the fact that I don’t think I’ve ever even heard a busy signal over the OBI line an I think I’m onto something here. I could be wrong though.
Thoughts?
Moonwalker:
Guess nobody had any thoughts. Either that or y’all couldn’t think of anything “nice” to say about my half-cocked postulate. No matter. We can FINALLY (after six years of use) confirm that we actually DO hear busy signals. My wife called the local hospital today. All lines were tied up, and she heard it. First time in six years! Almost forgot what it sounded like.🤣
However, this “has received no response from the service provider” issue has persisted now for years and there is still no satisfactory answer. I’m getting it consistently with one number that I KNOW is not a VOIP service. It’s a land line. The message does come calling other numbers, on occasion, but nearly half or more of the times I call this one place, I get the no response message and cannot connect. Reboots of routers and the Obihai may help, but there’s no way to know since it could just be something that happens and clears up on its own over time.
What gives?
Has anyone ever figured out what this issue is? Googling it ALWAYS turns up that it’s an issue with either the Obihai or the Polycom system itself. What is this problem? Is it ever going to be fixed?
jholme004:
Have you tried calling from the Google Voice app on your cell phone?
That message is usually from an Obi that literally has not heard from the service provider for that SPx. Based on this and, as you described, hearing other busy signals, I wonder if it is how Google is treating that number?
Trying a call from that app would help determine is it how GV is handling the call or the Obi/Poly.
Moonwalker:
Quote from: jholme004 on January 21, 2021, 04:58:23 pm
Have you tried calling from the Google Voice app on your cell phone?
That message is usually from an Obi that literally has not heard from the service provider for that SPx. Based on this and, as you described, hearing other busy signals, I wonder if it is how Google is treating that number?
Trying a call from that app would help determine is it how GV is handling the call or the Obi/Poly.
This is exclusive to Obi/Polycom. The message is unique to their system. It’s the same message you get when the Obi/Polycom system chokes in certain areas from time to time. When that happens you get that message no matter what number you call and all you can do is wait until the issue is fixed in your region.
The same message is triggered by other issues too. It’s these other issues that seem to persist but not for everyone. Regional service dropouts aren’t as common as they once were. It’s these seemingly random occurrences when the number called is not off line and can be reached by other means such as cell, land lines, and, yes, the GV app. It’s a well known, and apparently random issue, that I personally don’t believe is truly random at all.
drgeoff:
Only calls over the Obitalk network, ie those initiated by dialling **9 followed by a 9 digit Obi number, utilise any infrastructure operated by or onbehalf of Obihai/Poly. For all other calls both the setup and voice data flow directly between your OBi device and your VoIP service provider. As such, any "regional dropouts" cannot be caused by Obihai/Poly.
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