Can't add to dashboard
HankL:
First, try to disable your firewall. Next open port 10000 (TCP/UDP) in your router. I found that after my OBi device was added to the dashboard, the port could be closed. Seems odd, but perhaps after the server registers the OBi device it no longer needs to contact it?
I'm able to call out and receive calls via GV. My router is a Netgear Nighthawk D7000 and I used port forwarding in the advanced setup.
where2:
Disable my firewall?? (NO Thank You. It's not a firewall issue). I have half a dozen Obi phones in my office where I'm trying to setup an Obi202 for a co-worker to use... The firewall isn't magically blocking one just because it's new.
For others having this issue, use the brute force method: Hammer the **5 #### system multiple times each day with the checkbox "I want to configure Google Voice on this device." unchecked on the ObiTalk dashboard as you attempt to start adding the new Obi### device to your dashboard.
Once you finally get the new device on your dashboard: Use the "Google Voice Setup" button under that new device to try to build the handshake to your Google Voice account. "Accept" the interim popup, "Allow" the next popup, "Confirm" the last popup. Watch the "Configuring..." circle of death go around. Typically it will end in "Service not configured". If it ends in "Status: Connected", you're done.
Yesterday, mine kept ending in "Service not configured". After numerous results like that, I let it sit for ~24 hours, and the ObiTalk portal still showed the same "SP1 Status: Service not configured" message. Today, I tried to link a second Google Voice account to this device (as SP2) using the "Google Voice Setup" button, THEN my SP1 finally accepted a provisioning message from the cloud... I've managed to delete the provisioning and re-provision SP1 several times now. The real test comes when I delete this device from my dashboard and start from ground zero with the owner's dashboard.
slennett:
It does look like something did get fixed. I am now able to configure SP1 - SP4 with GV, VoIP providers, and local extensions through Obitalk on first attempt which was not possible yesterday. I have confirmed Obitalk is syncing up with Obi's local web interface.
mrag:
I spent 2 hours swapping ethernet cables, reading forum posts, etc. when I could not add to the dashboard even though the "test" **9 222 222 222 call worked.
I believe the answer is to keep trying.
This has been suggested elsewhere and proved to be the solution for me. I seem to be fine now with clear phone calls. YMMV, but give patience a chance.
marshallwcso:
i have an obi508 the 8 line ata. still no luck adding to dashboard. I've been trying for hours. i have all ports forwarded as per instructions. i have 8.8.8.8 and 1.1.1.1 dns. any other ideas.
is there any other way to program this device.. any other voip provider for me to manually program on to the device.. this is for a Sherriff office and we need it for backup admin lines on a 911 system. They are breathing down my neck to get this thing going... I wish I didn't even suggest obi at this point.... so frustrating
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