Can't add to dashboard
LanMan:
After trying for about 3 hours, I had some success.
My OBi200 has been added, but the Service for Google Voice SP1 has failed.
SP1 Google Voice Service Not Configured
So now I am trying to add the Service.
I hope it works soon.... I am not a young man...
slennett:
I have a few Obi devices including 200's, 202's and a 1062 for years. One of my Obi200's got flakey so I removed from Dashboard and factory reset. I had the same issues with getting it added back to my Dashboard that everyone else has faced as it took many attempts.
The bigger issue is that nothing can be configured to any of the service providers 1 - 4. It's not just GV. I tried CallCentric as well as testing out a local configuration to LAN based Asterisk extension. They either sit with "Configuring" until it times out and returns to "Service Not Configured" or goes directly to "Service Not Configured". I even tested a small change to a display name on a working device and it to is not being provisioned.
This just proves that the Obitalk provisioning server or devpfs server is not working at all. These are production servers and I cannot believe that these hosts / applications are not monitored where alerts would be generated and fixed within reasonable time. While Poly acquired Obihai, it does not seem to care much about their residential consumers and still only focus on their business brand.
Taoman:
Quote from: slennett on December 10, 2020, 05:17:57 am
While Poly acquired Obihai, it does not seem to care much about their residential consumers and still only focus on their business brand.
That's my take on things also. It's sad to see.
LanMan:
Plus you don't know if we are just wasting our time trying and re-trying it for hours.
Has anyone gotten anything official from PolyCom???
slennett:
One thing I can recommend is to start posting comments and inquiries on the Obihai twitter and Facebook pages. I have been in VoIP / Telecommunications / Unified Communications industry at the Service Provider level for over 20 years and the one thing I know is that in any major corporation, public visibility is noticed by media or investor relations and usually actioned on. I don't believe in social media therefore I don't have these types of accounts to do this myself.
What I will try to do is reach out to contacts I do have at Polycom however I am not sure if they will be able to help as they are on the Service Provider and Enterprise side of the business. Not sure if they can reach out to someone internally at Obihai or point me in the right direction.
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