Provisioning Failure

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vsc1062:
I'm not sure when it started, but yesterday I updated the programmable keys on a 1062 phone via the web portal hitting the save button. But while the web portal reflects my changes, the phone continues to receive the older profile with the former setup for the buttons. I know this because if I edit the buttons directly with the phone, my changes are overwritten by the server.

Now what?

drgeoff:
Quote from: vsc1062 on December 10, 2020, 07:43:38 am

I'm not sure when it started, but yesterday I updated the programmable keys on a 1062 phone via the web portal hitting the save button. But while the web portal reflects my changes, the phone continues to receive the older profile with the former setup for the buttons. I know this because if I edit the buttons directly with the phone, my changes are overwritten by the server.

Now what?

The Obihai servers appear to be moving towards being completely f'd up.  As it seems to be beyond Poly's ability to fix them, I'm not sure there's anything you can do except disable Obitalk Provisioning (to prevent overwriting) and make your changes directly on the phone or with a web browser pointed at its local IP address.

vsc1062:
Then it seems that Poly purchased Obi for the technology and is moving away from the "legacy" Obi products....

Even when I use expert to ignore the ObiTalk values, the ObiTalk data overwrites what is in the phone.

Moving on to disable provisioning profiles from their server... Sigh.

drgeoff:
Quote from: vsc1062 on December 10, 2020, 08:30:20 am

Then it seems that Poly purchased Obi for the technology and is moving away from the "legacy" Obi products....

Even when I use expert to ignore the ObiTalk values, the ObiTalk data overwrites what is in the phone.

Moving on to disable provisioning profiles from their server... Sigh.

There is no place on the portal to disable Obitalk Provisioning.  Only on the phone.  Can definitely be done with a browser on its local web interface.  Not sure if the screen/keypad interface can disable it.

vsc1062:
I disabled Obitalk provisioning on the phone via its web page where I don't believe there is an option to do this from the screen/keypad.

It might be possible to delete the device from Obitalk and recreate it to get around the broken database on their end. But I had so much trouble getting their server to recognize the phone in the first place I'm leaving well enough alone for now.

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