Unable to add device OBi 200

[BadFirstDraft]

Just to add insult to injury, on try # 120 or so, I looked away for a second, and when I returned it said "congratulations on pairing your Obi200, please click to confirm." I clicked to confirm and got an error message to the effect that pairing was unsuccessful!

I feel like I'm part of some kind of social science experiment to see at what point I either crack or return the device. . .

[Telecomgeek]

I am having the same problems adding a OBI2182 to my account as well.  It has been a problem for over a week.

[jholme004]

You guys aren't alone...factory reset my 202 last week for troubleshooting and haven't been able to get it added. At this point, I'll try a couple of times when I think about it, but I am past the hair pulling, head banging against the wall and loosing sleep over it.

(I did get that "error" after succeeding once.)

[Zhuo]

omg, wish i saw this thread before i bought a new obi200... no one on obitalk side is fixing this?

[jholme004]

You guys aren't alone...factory reset my 202 last week for troubleshooting and haven't been able to get it added. At this point, I'll try a couple of times when I think about it, but I am past the hair pulling, head banging against the wall and loosing sleep over it.

(I did get that "error" after succeeding once.)

I tried again right after this post and it timed out after me dialing the **5 code about 30 times. Haven't been on ObiTalk since. This morning, my Obi202 is there in my ObiTalk Account. I don't know what caused it, but if you've been trying, take a quick look to see if your device is there. With all the issues, it wouldn't surprise me if when it adds, it
doesn't always tell you.

[baoobi]

Finally got it to work heres what i did. I went through the set up and didnt enter any code on the phone and just let it time out. then I did set up again entered in **5 code only once and just let it sit there for the whole 180 seconds and finally it said connected.

Perhaps my issue was that I kept entering the code over and over like the instructions said. Try entering it once then waiting.

[osva]

I'm on the same boat.  I have tried probably 50 times already. I guess I'll keep trying.
OBI202

[Kaiburr]

On my 3rd day of trying.  I've tried using the code once and then cancelling out after 15 sec to get a new code.  Repeated this maybe 30 times.  I've also tried using the same code over and over until the 180 second timer timed out and then I hit retry and begin with a new code.  Done this method for maybe 4 cycles.  No joy, only perpetual sadness.  Need liquid encouragement badly or better instructions/advice.  WTF

[jholme004]

I heard from Poly today and this is what they shared:

We are working on our servers recently to improve the performance of our service. We have this KB article that is about issues that we are fixing https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k=

I've noticed their site "off-line" a few times in the last week, so hopefully this will be resolved soon.

[SteveInWA]

Poly has performed two recent server upgrades, and another one is scheduled for Saturday 6 Feb.

It might be best to just wait until Sunday.

Meanwhile, they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.

[cab123]

Poly has performed two recent server upgrades, and another one is scheduled for Saturday 6 Feb.

It might be best to just wait until Sunday.

Meanwhile, they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.

Server upgraded, same result. Very frustrating.

[osva]

It just went through after 70 times.  I just entered the **5 code and waited for the last few times.

[mbywaletz]

It just went through after 70 times.  I just entered the **5 code and waited for the last few times.

Same Boat, just entered 40 times for over 2 hours. Still Nothing. I guess will try tomorrow.

[cab123]

I tried it at 1:30 am ET, but still no luck with this. Does it make sense to create a different account? Can't believe there isn't a solution.   

[BobPo]

I've been on Google Voice since its inception in 2009. It's been a rocky ride sometimes. Always found answers to my problems on the forum. Thanks mostly to SteveInWA. I noticed on Thursday the green phone LED on my OBi200 was out. No calls in or out. Got the "not receiving a response from the service provider" message. Sometimes you have to ride these out and it gets corrected, but still not working today.
Dialed **9-222-222-222 and the echo test passed. Dialed ***1 to get my IP address and find out if DHCP was enabled. The default login is admin, admin. Checked that my firmware was current. I have Google Voice on 2 cell phones and a tablet and it's working ok.
Like others, tried many times to add my device. No go.
Decided to start from scratch, deleted SP1, and did a factory reset. Still no go adding a device after multiple tries on different browsers.
On page 53 of this guide I noticed under System Status, WAN Status that the DNSServer2 was 8.8.8.8. Yeah, I know this is for an Obi202. https://www.obitalk.com/info/documents/admin_guide/OBiDeviceAdminGuide.pdf
And yes this has been mentioned several times on this forum. Under System Management and WAN Settings I set the DNSServer2 to 8.8.8.8, Saved, and Rebooted the Obi200. Went back to my account and tried to add my device. I got the same message but the Google Voice config came up this time and asked me a few questions. My Obi200 magically, or it might have been sheer luck, came back up on my dashboard and my phone is now working.

[MB20212]

Same issue. New OBI200 device and OBI times out everytime I try to add the device. Tried about 10 times so far, used two browsers with adblock disabled

Note: The site shows a "Soft Phone" under devices, but there is no google voice configuration available.

[jholme004]

I tried it at 1:30 am ET, but still no luck with this. Does it make sense to create a different account? Can't believe there isn't a solution.   

You can try, but will be the same "hit or miss". I did try making a new account and then went back to using the old one.  I don't think their issues are at the account level.

[cab123]

After hundreds of attempts, my device was added!! BUT on this specific attempt, I stepped away for a few minutes. When I returned, I saw the congratulations message and the confirmation button. When I clicked to confirm, a message popped up that I had "timed out." UGH! I almost threw my laptop out the window.

Fortunately, about five attempts later, I received another congratulations message.    Hallelujah!

What a nightmare process.

[ebf6]

... they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.

I have never seen "sent to the server." The **5 phone auto reply will say "sent to the server." Did you mean say, not see?

[drgeoff]

... they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it.  Do not abort and request a new code, unless the countdown ends in failure.

I have never seen "sent to the server." The **5 phone auto reply will say "sent to the server." Did you mean say, not see?

From the horse's mouth: https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k=