Unable to add device OBi 200
baoobi:
Finally got it to work heres what i did. I went through the set up and didnt enter any code on the phone and just let it time out. then I did set up again entered in **5 code only once and just let it sit there for the whole 180 seconds and finally it said connected.
Perhaps my issue was that I kept entering the code over and over like the instructions said. Try entering it once then waiting.
osva:
I'm on the same boat. I have tried probably 50 times already. I guess I'll keep trying.
OBI202
Kaiburr:
On my 3rd day of trying. I've tried using the code once and then cancelling out after 15 sec to get a new code. Repeated this maybe 30 times. I've also tried using the same code over and over until the 180 second timer timed out and then I hit retry and begin with a new code. Done this method for maybe 4 cycles. No joy, only perpetual sadness. Need liquid encouragement badly or better instructions/advice. WTF
jholme004:
I heard from Poly today and this is what they shared:
Quote
We are working on our servers recently to improve the performance of our service. We have this KB article that is about issues that we are fixing https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k=
I’ve noticed their site “off-line” a few times in the last week, so hopefully this will be resolved soon.
SteveInWA:
Poly has performed two recent server upgrades, and another one is scheduled for Saturday 6 Feb.
It might be best to just wait until Sunday.
Meanwhile, they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it. Do not abort and request a new code, unless the countdown ends in failure.
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