Unable to add device OBi 200
MB20212:
Same issue. New OBI200 device and OBI times out everytime I try to add the device. Tried about 10 times so far, used two browsers with adblock disabled
Note: The site shows a "Soft Phone" under devices, but there is no google voice configuration available.
jholme004:
Quote from: cab123 on February 07, 2021, 09:14:56 am
I tried it at 1:30 am ET, but still no luck with this. Does it make sense to create a different account? Can't believe there isn't a solution.
You can try, but will be the same "hit or miss". I did try making a new account and then went back to using the old one. I don't think their issues are at the account level.
cab123:
After hundreds of attempts, my device was added!! BUT on this specific attempt, I stepped away for a few minutes. When I returned, I saw the congratulations message and the confirmation button. When I clicked to confirm, a message popped up that I had "timed out." UGH! I almost threw my laptop out the window.
Fortunately, about five attempts later, I received another congratulations message. ;D Hallelujah!
What a nightmare process.
ebf6:
Quote from: SteveInWA on February 05, 2021, 11:13:30 pm
... they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it. Do not abort and request a new code, unless the countdown ends in failure.
I have never seen "sent to the server." The **5 phone auto reply will say "sent to the server." Did you mean say, not see?
drgeoff:
Quote from: ebf6 on February 08, 2021, 12:35:02 pm
Quote from: SteveInWA on February 05, 2021, 11:13:30 pm
... they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it. Do not abort and request a new code, unless the countdown ends in failure.
I have never seen "sent to the server." The **5 phone auto reply will say "sent to the server." Did you mean say, not see?
From the horse's mouth: https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k=
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