Unable to add device OBi 200
SteveInWA:
Quote from: ebf6 on February 08, 2021, 12:35:02 pm
Quote from: SteveInWA on February 05, 2021, 11:13:30 pm
... they are now recommending that, as long at you see the "sent to the sever" message during the 180 second count-down period, you can re-enter the same **5 xxxx code again to re-send it. Do not abort and request a new code, unless the countdown ends in failure.
I have never seen "sent to the server." The **5 phone auto reply will say "sent to the server." Did you mean say, not see?
Yes, you'll hear it say that and you will see what is happening on the website. This is nothing new. They're just telling you to re-try sending the same 4-digit code (e.g. **5 1234) during the 180 second count-down, vs. canceling and generating a new code. Only generate a new code if the procedure dies at the end of the count-down without success.
BobPo:
https://www.poly.com/us/en/support/knowledge-base/kb-article-page?type=Troubleshooting__kav&lang=en_US&urlName=KB24053&t=All&k
Just keep trying to add. Not a great selling point for their products.
RonLynnwood:
Hi everyone! Just also wanted to chime in about what a PoS the registration is, can't get my device added.
Also, go to "FAQ", then "Troubleshooting", then "Add Device does not work when doing **5 during OBiTALK set-up."
This says
Quote
Add Device does not work when doing **5 during OBiTALK set-up.
Please follow the Self-Troubleshooting Guide: http://www.obihai.com/support/troubleshooting/trs1-3
Go to that link. Some excellent advice there! ;D
Quote
if that Add Device page remained the same, does not change within the span of 180-Secs countdown, with pop-message remained, please re-input the same code again (**5 1234) after 10-Secs to 15-Secs.
If the first 10-Secs to 15-Secs round and page remained, please repeat the same code **5 1234. If that 180-Secs countdown ends with Add Device page unchanged, please wait up to 2-minutes and try Add Device again.
Hmm, speaka da English? Apparently not. What is this BS trying to say. Who knows, probably makes no difference.
JamminJohn:
I'm having the same issue. Got a brand new OBi200 from Amazon. The echo test works just fine. When I put in the **5XXXX code, it says, the "code as been sent to the server", but nothing ever happens. I did this a few minutes ago and during the timeout countdown, I entered the code about 12 times, got the same reply every time, but the device never go added. If I've just wasted my money on this device, everyone needs to be warned. Based on what I'm reading on this forum, this device is a SCAM, unless someone can convince me otherwise.
drgeoff:
Quote from: JamminJohn on February 12, 2021, 10:54:03 am
I'm having the same issue. Got a brand new OBi200 from Amazon. The echo test works just fine. When I put in the **5XXXX code, it says, the "code as been sent to the server", but nothing ever happens. I did this a few minutes ago and during the timeout countdown, I entered the code about 12 times, got the same reply every time, but the device never go added. If I've just wasted my money on this device, everyone needs to be warned. Based on what I'm reading on this forum, this device is a SCAM, unless someone can convince me otherwise.
It most definitely is not a scam but until Obihai/Poly finally nail this problem which has arisen within the last year you will probably need to try many, many more times than 12. :(
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