Unable to add device OBi 200
LogHome:
I'm about ready to give up on this POS and send it back to Amazon.
How can they even sell a product that is completely useless and can't even be registered or activated on their own site?
drgeoff:
Quote from: LogHome on April 03, 2021, 07:52:19 pm
I'm about ready to give up on this POS and send it back to Amazon.
How can they even sell a product that is completely useless and can't even be registered or activated on their own site?
Everything worked well for many years before there were a few signs that all was not well with Obihai. Then the acquisition by Poly and things have steadily got worse. Tech support not worthy of the name, EOLing the OBi1x0 devices badly handled including censorship of forum posts, outages of the portal without 24/7 coverage, issues with the forum (posts and messages), lack of supply of devices including complete disappearance from UK, Europe and Australia, severe problems with registering devices to the portal, withdrawal of Obiplus and Obiextras.
The hardware devices themselves are fine and, unless you want Google Voice, can be used with virtually all other Internet Telephony Service Providers. Configured using the onboard management interface they compare extremely favourably both performance and feature-wise with other Analogue Telephone Adaptors. But that doesn't excuse the absolutely dreadful customer experience that Poly have been responsible for inflicting. At some point Amazon will say enough is enough and that will be the end of the retail sales of OBis.
Smee:
I'll add my 5 cents here since it seems I got lucky. I was dreading having to add new Obi for my father in law after having read the forums. Sure enough, I tried for two days for 3 or 4 hours without success. On the third day after a few tries, I changed tactics. I powered off the Obi 200, waited for the network light to come on and immediately started to add to the dashboard. I tried twice and was successful on that second try. I'm wondering if this isn't an issue where some connection between the provisioning server and the Obi is lost after a few minutes of establishing a connection with Obihai servers after power up. I know though that point to point calls work without a device being provisioned because I tried it, but maybe for the provioning server it's different, who knows. The second time I tried, I waited about a minute before power up just to be sure nothing could still hang a connection and it was promptly added like the old days. Maybe folks having the issue could try that to see if it helps them.
Smee
LogHome:
Amazon Return tomorrow >:(
Does everyone else that can't add device show a "Soft Phone" under my devices?
Are there any other devices that will work with a Google Voice # ?
drgeoff:
Quote from: LogHome on April 04, 2021, 12:15:25 pm
Does everyone else that can't add device show a "Soft Phone" under my devices?
Are there any other devices that will work with a Google Voice # ?
http://www.obitalk.com/forum/index.php?topic=905.0
No other ATAs.
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