Unable to add device OBi 200
LogHome:
I have literally tried to add this thing 400-500 times in the past 2-3 days with absolutely no luck at all >:(
About to throw in the towel.
LogHome:
Just called Polycom and they said my Obi200 is defective as it's showing a different Obi # in the system than the actual Obi # on the bottom of the device and the cardboard box.
Request a picture showing the bottom of the device, box and said they would FedEx me a new replacement and not to return to Amazon.
He said a lot of the units Amazon are shipping are defective with this same problem.
Does this sound fishy or what?
drgeoff:
Quote from: LogHome on April 05, 2021, 10:54:59 am
Just called Polycom and they said my Obi200 is defective as it's showing a different Obi # in the system than the actual Obi # on the bottom of the device and the cardboard box.
Request a picture showing the bottom of the device, box and said they would FedEx me a new replacement and not to return to Amazon.
He said a lot of the units Amazon are shipping are defective with this same problem.
Does this sound fishy or what?
I recall a couple of posts in the last few months about discrepancies between OBi number on carton, OBi number on underside and OBi number on the portal.
eg http://www.obitalk.com/forum/index.php?topic=17957.msg107132#msg107132
However, in that instance at least, that does not seem to have made it impossible to register to the dashboard.
LogHome:
Quote from: drgeoff on April 05, 2021, 11:01:48 am
Quote from: LogHome on April 05, 2021, 10:54:59 am
Just called Polycom and they said my Obi200 is defective as it's showing a different Obi # in the system than the actual Obi # on the bottom of the device and the cardboard box.
Request a picture showing the bottom of the device, box and said they would FedEx me a new replacement and not to return to Amazon.
He said a lot of the units Amazon are shipping are defective with this same problem.
Does this sound fishy or what?
I recall a couple of posts in the last few months about discrepancies between OBi number on carton, OBi number on underside and OBi number on the portal.
eg http://www.obitalk.com/forum/index.php?topic=17957.msg107132#msg107132
Looks like this guy was able to add his device though. Maybe this is not my problem after all?
drgeoff:
As a matter of interest do the serial numbers match? Carton, underside and on the Status page when you login (admin, admin) locally with a browser to the OBi's IP address on your LAN. (Dial ***1 and listen if you need to find the IP address.)
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