Unable to add device OBi 200
LogHome:
Quote from: drgeoff on April 05, 2021, 11:31:42 am
As a matter of interest do the serial numbers match? Carton, underside and on the Status page when you login (admin, admin) locally with a browser to the OBi's IP address on your LAN. (Dial ***1 and listen if you need to find the IP address.)
The numbers on the bottom of the device and box are the same, completely different number on the Obi's IP page.
The serial number is the same across the board.
LogHome:
So, do you think getting a replacement will make any difference?
SteveInWA:
Quote from: LogHome on April 05, 2021, 04:00:40 pm
So, do you think getting a replacement will make any difference?
NO.
There is nothing on your end that is responsible for your device's failure to register to the portal via **5. It is the same problem everyone else has reported. Your device is not defective, and there are no special settings needed, nor any settings that will make a difference.
Just keep trying.
Start the **5xxxx procedure. Keep re-entering the SAME CODE every few seconds during the timer countdown. Don't keep restarting/requesting a new code. After it times out, just let it sit there, untouched for a while ("while" meaning longer than 5 minutes, less than an hour). Then, start over with a new **5xxxx code. Eventually, after you have given up all hope, it will work.
If you don't want to deal with this hassle, then return the device; otherwise, there is no need to keep posting more questions about this.
LogHome:
Quote from: SteveInWA on April 05, 2021, 04:49:13 pm
Quote from: LogHome on April 05, 2021, 04:00:40 pm
So, do you think getting a replacement will make any difference?
NO.
There is nothing on your end that is responsible for your device's failure to register to the portal via **5. It is the same problem everyone else has reported. Your device is not defective, and there are no special settings needed, nor any settings that will make a difference.
Just keep trying.
Start the **5xxxx procedure. Keep re-entering the SAME CODE every few seconds during the timer countdown. Don't keep restarting/requesting a new code. After it times out, just let it sit there, untouched for a while ("while" meaning longer than 5 minutes, less than an hour). Then, start over with a new **5xxxx code. Eventually, after you have given up all hope, it will work.
If you don't want to deal with this hassle, then return the device; otherwise, there is no need to keep posting more questions about this.
Thanks for the reply. Sorry if your not too thrilled with my questions.
akeru:
After spending an hour on ** 1234, I gave up on that route. One of the earlier replies here talked about the firmware/software holding onto a residual older IP address, possibly creating this headche.
I upgraded my firmware to the last available march 2019 version for obi202, but I was planning on reflashing even if I had the latest firmware in the hope of erasing any older residual IP.
On reboot, I was able to confirm my device and add my GV number on first attempt. YMMV - It could have well been a coincidence.
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