Call quality issues with both callcentric and google
alivoiper:
I apologize if someone has already asked about it, I just bought mine so if there is a previous post please send me there.
I have an obi2062 phone with multiple lines. I have callcentric on sp1 and google voice on sp2 and another google voice on sp3. if i'm speaking any line I dont have a problem. However, when someone calls me on any of the other lines, the line i'm on sounds like i'm under water. I'm not bridging the lines. Its literally if I get another incoming call and don't even answer it. I FIOS gigebit and never have issues with my internet. If it only happened with google i would think its a google issue or callcentric.... but even if i'm on the callcentic line and someone calls me on a google line the problem happens. vice versa, too.
Any setting i need to change? I asked callcentric and they said its an obi setting issue.
Thanks!
alivoiper:
Following up on this issue, I have continued testing. I found that the same issue happens if I'm on an outgoing Google call - if someone calls me it sounds like I'm under water OR if I'm on a callcentric call.
I tried removing google and only having 2 callcentric numbers and the same problem happened. I then tried two google numbers and the same problem happened.
I then thought it might be my router, so i tethered my 2162 to my cell phone. Same issue. If I'm on a call and someone calls me on a different number (ie a different callcentric SP#) the line gets garbled.
Anyone else having issues with their 2162? Any suggestions?
SteveInWA:
I think you've ruled out the two service providers as the cause, and your phone should work extremely well on a FiOS-based network.
However, you didn't specify where the sound quality problem occurs. Does the other party on the call sound bad to you, or do you sound bad to them, or both? Which audio device are you using -- the phone's handset, the phone's speakerphone, a USB-attached headset, a RJ-9 attached headset or a Bluetooth headset?
alivoiper:
Steve, thank you for your help. I actually did another test. I was concerned that it was my home internet or even my router, so I tethered the phone to my cell phone's internet and had similar problems.
1) Using my speakerphone OR handset has the same issue.
2) When I'm speaking to someone, if my phone rings (either a call waiting, or another inbound on my SP2 line) the other person says that they can't hear me well - its almost like I'm under water. I also tried testing if I make an outgoing call on the second line (ie put SP1 on hold) dial out on SP2 and then go back to SP1 there are issues. If I hang up Sp2 then SP1 is fine. I did this with both SP1 and SP2 as GV lines and SP1 SP2 as callcentric and I mixed them both.
When I tried to bridge the two lines it was much worse quality. It goes from "underwater" to totally not understandable.
I had worried that my router was causing the issues, but I ruled that out when I tethered it to my iphone and the same issues happened.
Again, call quality is totally fine when its one caller. No issues at all. No dropped calls. No sound issues.
Callcetric said that - in theory - I should be able to even do a 3 way call. They don't understand why if someone calls me on a second callcentric line OR an inbound google number that the callcentric line gets garbled.
I have no idea how to contact google voice or if this is even possible.
I have trouble believing that there is a physical issue with the phone because it works great if its only one call. However, I can't control someone calling me on a second line and then the first line sounds horrible even when its ringing.
Thank you again. I'm open to any suggestions.
SteveInWA:
I'm having a little trouble understanding your post. Are these the correct scenarios?
If you make one outbound telephone call, or answer one inbound call, on one SPx, regardless of which carrier is it using, the sound quality is ok/normal.If you already have one call in progress on, say SP1, and another inbound call comes in, and you attempt to conference in that second call, or hook-flash and transfer to that second call, placing the first on hold, then the call quality is bad.
If that's the case, then this is a long-standing bug in the OBiTALK phone firmware, and nobody here has been able to get them to fix it.
If you have some other failure scenario, then I'd delete the phone from the OBiTALK portal, reset the phone to factory defaults, then set up just SP1 with one of your service providers, and test that first. Do not make any Expert mode settings changes.
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