Connect Failed: 403 Forbidden;Token Error
SteveInWA:
On second thought, you may be able to fix this, if waiting doesn't help.
You may be able to transfer the failing GV number out of its current Google account, to a different Google account. If it works on that account, you can then transfer it back. That might clear out the mess.
See: https://support.google.com/voice/answer/1065667#googlexfer
Note that the transfer procedure is very finicky. You must a) not already have a GV number on the destination account, and b) that destination account must have already accepted the GV Terms of Use, and c) both accounts must be consumer Gmail accounts.
jholme004:
Thanks Steve. I did verify both the new and "Legacy" GV UIs that the Obi was removed.
Poly got back to me today and suggested making a call in Gmail to reactivate the voice account (never heard of this before & I thought Hangouts was being decommed). When I clicked the phone icon in the lower left, I received the message: " Call phones feature is not available." Google's own help site makes this sound like it is Hangout's obsolescence stating "Important: Phone calls in classic Hangouts will be turned off in early 2021. If you are in the US, you can continue to make phone calls when you upgrade to Google Voice." I can still make and receive calls on Google Voice via web and mobile app. Any thoughts on this step suggested by Poly?
I am hesitant at transferring the number, as it's our family line that we have had for almost 20 years - ported it in when we moved to a different state two years ago. Although, I'll try adding it in the Obi over the weekend and if it doesn't work, I am not sure I have a choice but to try transferring it.
@turtlejay - sorry for Hijacking your thread...hopefully you have since gotten back online.
SteveInWA:
Quote from: jholme004 on January 21, 2021, 04:46:22 pm
Thanks Steve. I did verify both the new and "Legacy" GV UIs that the Obi was removed.
Poly got back to me today and suggested making a call in Gmail to reactivate the voice account (never heard of this before & I thought Hangouts was being decommed). When I clicked the phone icon in the lower left, I received the message: " Call phones feature is not available." Google's own help site makes this sound like it is Hangout's obsolescence stating "Important: Phone calls in classic Hangouts will be turned off in early 2021. If you are in the US, you can continue to make phone calls when you upgrade to Google Voice." I can still make and receive calls on Google Voice via web and mobile app. Any thoughts on this step suggested by Poly?
I am hesitant at transferring the number, as it's our family line that we have had for almost 20 years - ported it in when we moved to a different state two years ago. Although, I'll try adding it in the Obi over the weekend and if it doesn't work, I am not sure I have a choice but to try transferring it.
@turtlejay - sorry for Hijacking your thread...hopefully you have since gotten back online.
Holy shit. I typed a very detailed set of instructions for you, on how to make the transfer, the forum hung, and I lost my work. I'm out of time today.
Short answer: there is very little risk in transferring the number. You simply need to use a consumer Gmail.com account that doesn't already have a Google Voice number. The tricky part is a catch-22: you can't transfer a number into Google Voice, if the target account hasn't yet accepted the Google Voice Terms of Use. So, you need to open the target account in an Incognito Browsing (Google Chrome or Edge) or Private Browsing (Firefox) window, go to the new account, go to Google Voice (https://voice.google.com/) and follow the steps to get a new number. Get as far as it asking you to approve the ToS, do so, then cancel out. Sign out of that account, sign into the account that now holds the problematic number, then kick off the transfer process.
jholme004:
LOL - Sorry for laughing, but I can't tell you how many times that has happened to me on various forums.
So I did this with the GV Number for my office line. (I had two - the old home and the office). I"t;s been cooking for two hours now and still "Connected". Can make/receive calls no problems. I'll let it cook over the weekend and if it holds, I'll do the other number.
Does anything need to be done on the original account to "reset" it? I agree, it seems like account corruption on the GV side - I just don't want to transfer it back and have the same issue again.
Thanks again - I truly appreciate your insight and help and will do my best to pay it forward.
SteveInWA:
Quote from: jholme004 on January 22, 2021, 03:38:28 pm
LOL - Sorry for laughing, but I can't tell you how many times that has happened to me on various forums.
So I did this with the GV Number for my office line. (I had two - the old home and the office). I"t;s been cooking for two hours now and still "Connected". Can make/receive calls no problems. I'll let it cook over the weekend and if it holds, I'll do the other number.
Does anything need to be done on the original account to "reset" it? I agree, it seems like account corruption on the GV side - I just don't want to transfer it back and have the same issue again.
Thanks again - I truly appreciate your insight and help and will do my best to pay it forward.
Glad to hear that the GV number is now working on the target account (at least I think that's what you meant by "connected; -- did you test inbound and outbound calling)?
Transferring the number back and forth should reset the configuration. Give it a try and let me know the outcome.
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