Nonstop phantom calls from PP1 / OBiTALK Service
azrobert:
Use OBi Expert, not the local interface to modify the config.
These calls have a non-standard OBi number, so you can only allow 9 digit OBi numbers to ring.
Voice Services -> ObiTalk Service -> InboundCallRoute :
{(xxxxxxxxx):ph}
johnhattan:
Same thing happening here. Started around 3am. It's been calling every few minutes. The phone displays it's coming from 1-190-000-4600.
These calls are not showing up in my GV call log, so there's no way to block them there.
For now, I'm just going to unplug the phone and keep an eye on this thread in the hopes that someone can figure out what's happening.
jsg68:
Same problem here. I submitted a ticket to support.
First call, 9:42pm eastern last night. Googled for info, found to change routing to "{}" to block all calls. Tried, but as reported doesn't seem to stick. What i observed was that the first time i changed and rebooted, it reverted. Second time, it seemed to stick. But then my Google Voice inbound wasn't working, so I rebooted again. (Perhaps not necessary, still wasn't working, so I made an outbound call, which worked, and then inbound worked again.) Checked the setting, and it had reverted. Repeated the process, and it took two reboots again, for the setting to stick.
But it somehow reverted during the night, because at 3:17am, I was awakened byt he phone ringing, then again a minute later, and again a minute after that. At that point, I unplugged my phone from the OBI.
Plugged the phone back in this morning and it immediate rang again. The call history shows ~50 calls overnight. What the hell? They continue to come roughly every 10 minutes according to the call history--I had to unplug my phone again, because of it.
Waiting for a response from support. Good news is, if it's not an isolated incident, that ought to mean they will make a priority of fixing it.
Even if it's some weird backend system problem, I want a permanent fix to be able to disable the OBITalk calls at my device. have no use for the service, and am not interest in being awoken in the middle of the night again, because they had some kind of backend system meltdown.
How does one access OBI expert?
drgeoff:
Expert mode is accessed from your dashboard at obitalk.com.
jsg68:
Yeah, it just wasn't exactly obvious how to get there. You have to click on the device name, then the device info page that comes up has a button at the bottom to get to OBI Expert Configuration, then enter OBI Expert config. (Porbably best to save your config first, so you have a backup inc ase you screw it up.)
Then it appears that you have to go into the Voice Services->OBITalk Service. On InboundCallRoute, Uncheck "OBITalk settings," it will automatically check "Device Default" and revert to "ph" as the setting. You need to end up unchecking that, so you can edit the field. I put in {} as I had seen suggested elsewhere.
(Note, I can't recall if it didn't allow me to uncheck Device Default, so I could edit it at first. But it definitely did allow me to do that after I had been through a few reboot cycles and trying to change the setting on the device. Perhaps you just need to submit at the OBI expert,and it will allow you to uncheck and modify the setting after that.)
So far, seems to be sticking through reboots, after the above OBI Expert changes.
Will post a follow up with whether or not it stops the calls from ringing through.
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