obi200 and NEW obi202 mysteriously stopped working
edwardsmarkf:
ok going to return the obi202 unit to amazon..... >:( -- and i am torn what kind of feedback to leave?
this is very difficult, considering how i have been recommending people buy one of these. one would think that the obitalk technicians would be crawling all over this situation in search of a resolution.
whatever is causing this issue, its relatively new. admittedly its been about a year or so since i have done this, but previously the setup has been so easy it seemed too good to be true.
EDIT: maybe i will wait a few days before returning, in hopes something might be resolved soon.
drgeoff:
Quote from: edwardsmarkf on January 24, 2021, 09:40:45 am
ok going to return the obi202 unit to amazon..... >:( -- and i am torn what kind of feedback to leave?
this is very difficult, considering how i have been recommending people buy one of these. one would think that the obitalk technicians would be crawling all over this situation in search of a resolution.
whatever is causing this issue, its relatively new. admittedly its been about a year or so since i have done this, but previously the setup has been so easy it seemed too good to be true.
EDIT: maybe i will wait a few days before returning, in hopes something might be resolved soon.
Given how long Obihai/Poly have been aware of this I think it is extremely unlikely that they will resolve it in the next few days. There is a good chance that you will be able to add the 202 if you keep trying. However there seems to be no rhyme or reason about good or bad times of the day to try or the interval between attempts.
edwardsmarkf:
Quote
Given how long Obihai/Poly have been aware of this I think it is extremely unlikely that they will resolve it in the next few days. There is a good chance that you will be able to add the 202 if you keep trying. However there seems to be no rhyme or reason about good or bad times of the day to try or the interval between attempts.
thank you very much drgeoff. i make a living solving difficult techie issues. this is the kind of issue that would keep me awake at nights.
EDIT: since i do hear "STAR-STAR-FIVE-ZERO-ZERO-etc has been sent to the server" i should think there would be a log of that happening on the server side?
also, i should think there would be a fairly easy way to establish this association MANUALLY by logging into the unit itself by getting the IP number, and get a serial number or some other unique identifier from the unit's system information page, then cut/paste that into a manual connection request webpage. my two cents worth.
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