OBi1000e Sidecar w/ OBI1062 - Not Found

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vsc1062:
Perhaps I'm not finding the information in the OBI manuals, but simply put I connected the OBi1000e sidecar to a OBI1062 phone without doing anything else and the sidecar is shown as not found. I have rebooted the phone, etc and it still isn't found.

Is there a configuration option I need to change for the phone to recognize the sidecar?

drgeoff:
I've never seen the back of a sidecar.  Does it have a captive cable that plugs into the phone or does it have a socket?  If the latter, I assume a suitable cable with plug at each end came with it.  Are you using that cable or some other one?

Do any of the sidecar buttons light up at all?

vsc1062:
Is has a pair of RJ9 sockets labeled in and out where they include a short cable. Up to two sidecars are permitted where out is the daisy chain connector to the second sidecar.

Nothing lights up on the sidecar.

The phone's setting menu shows sidecars 1 and 2 not connected. The phone's web page shows the same.

I looked through the documentation for the phone and it says nothing about configuration. The web portal shows nothing. The phone's web page would indicate if it was found but it doesn't and provides 16 slots to setup each button's function.

I'm at a loss at this juncture. Likely it's DOA or the phone's aux port. Or they stopped supporting it via a firmware upgrade but the sidecars are sill on Amazon. I still have a bad taste about dropping Bluetooth on 1062.

drgeoff:
To me it would be equally logical to label the sockets the other way to what you describe.  ie

Sidecar Out:  Connect to Phone's AUX
Sidecar In: Connect to 2nd Sidecar Out.

Unless you have a Quick Start Guide which has definitive instructions or you have seen anything which says that under no circumstances should you connect as I show above, try it.

vsc1062:
I tried swapping the cable to the other connector without success.

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