OBi1000e Sidecar w/ OBI1062 - Not Found
vsc1062:
In the end I opened a support ticket with Poly, but I strongly suspect I'm just going to have to return the sidecar to Amazon. One thing I noticed is that there is a "twist" in the connecting cable swapping the wires on the respective connectors. I don't have a straight through cable to try, but maybe the cable was misassembled by the manufacture.
drgeoff:
Quote from: vsc1062 on February 07, 2021, 06:02:23 am
In the end I opened a support ticket with Poly, but I strongly suspect I'm just going to have to return the sidecar to Amazon. One thing I noticed is that there is a "twist" in the connecting cable swapping the wires on the respective connectors. I don't have a straight through cable to try, but maybe the cable was misassembled by the manufacture.
I did find some photos of the sidecar. One included a clear view of the cable. With the cable flat and straight the retaining lugs on the plugs both point up (or down). Is that what you mean by a twist?
vsc1062:
The cable is flat, but if you look at the connectors on one the left wire is white (color) where on the opposite connector the right hand wire is white. Thus they have reversed the wires between the two connectors. This could happen if the connector is flipped when then attached them. Deliberate? Or accidentally wrong? No idea. I don't have a straight through cable to test with.
Poly has yet to respond to my query for help. Perhaps in the next day they will respond.
drgeoff:
https://www.amazon.com/Obihai-OBi1000e-Key-Expansion-Module/dp/B00TSR52JK has a photo which shows the cable as I described and also tallies with yours.
vsc1062:
I received a response from Poly this morning asking for the OBI number of the 1062. I responded and then they told me to look in expert. That said I had removed the sidecar, but reattached it. It immediately was functional. But I reconnected it no different than several prior attempts.
Did they push something to the phone? Unknown but it is shown as connected and the buttons work.
That said I believe a limitation is that a pause cannot be programmed say for a conference call (e.g. phone number, pause, participant code).
Navigation
[0] Message Index
[#] Next page
[*] Previous page