Wifi disconnects
alivoiper:
I have an netgear Orbi 753 (mesh system with one router and 2 satellites). I have a very noisy environment but have found the 753 to provide very reliable wifi. I have 70+ wifi devices especially with 4 people constant Zoom for school/work.
2 of my 70+ devices constantly drop wifi. Both my Obihai Obi2182 phone and Epson printer can connect to wifi without a problem, however, they will drop their connection (sometimes after a short amount of time, sometimes after a few days). When the wifi connection drops, I can't reconnect even after putting in the SSID and password. If I change to the guest network it will connect to the guest network. Then I can go back to my main network by switching to the main network. Or I can unplug my Obi for a short amount of time, replug it back in and it will connect back to the wifi. I tried to use a fixed IP address and that does not fix it. This is the exact same issue with my Epson.
It's also strange because sometimes the phone (or the printer) works for days. Other times hours. To be clear, it's not that they both disconnect at the same time it's just that both of these are the only devices that have this issue of my 70+ devices.
I do not think any of my other devices have the same problem. Just those two.
Not sure what would cause only these two devices to have this issue... Maybe they "roam" and are trying to reconnect or there is a security issue where it roams to a different satellite?
I decided to hardwire my phone because I had calls constantly disconnecting. When hardwired there is no issue so its not like the router is causing the disconnect (at least while hardwired).
Any suggestions welcome to make my wifi connection to my Obi2182 more stable?
SteveInWA:
Your issue is, of course, off-topic for this forum, since it's a WiFi network problem. My guess is that you simply have too much stuff competing for the same WiFi channel(s).
You found the obvious solution for the phone: leave it connected via Ethernet. I just set up another Epson printer last night, by coincidence, and it worked perfectly over WiFi on a LAN with far fewer devices. I'd suggest connecting it, and as many other devices as possible, via Ethernet vs. WiFi for improved reliability.
alivoiper:
Steve, I do appreciate your reply but could not disagree more.
First of all, it relates to my phone's wifi, so it's not off topic. If I have 70 devices that have no connection issues and only 2 have an issue, then it's a setting with the devices.
Second, my router is capable of handling the traffic. I'm not having issues where the wifi is unstable. It disconnects and won't reconnect. Would it be better to have them wired? Sure. However, sometimes I want to use it in another location where I can't hardwire it.
Third, no offense but your logic regarding your epson printer is really specious. I mean, is your epson the same printer model? Same router? Plus my printer does connect. It just loses connection and won't reconnect. I brought up my printer because it may be a similar setting on the printer and the phone that is causing the disconnects.
Finally, if my wife and kids can be on zoom video classes/meetings and my other kids can watch netflix etc on thier devices (iphones, tablets, computers etc) with no issues, no video quality issues - no disconnects, and ONLY the phone and printer have a problem... its the phone and the printer. Since its the wifi of the phone it's on topic.
Sure, I could wires running all over my house... and just turn off wifi... I could also have corded phones... Heck, who needs a mobile phone? Lets just use landlines! Or tin cans connected to a string!
My point is that the phone has the capability to be wireless and I want to use that feature but its not working properly. I did open a support ticket... but thought I'd ask this forum in case anyone has ideas how to change settings or fix it so that I can use my phone via Wifi.
Thanks!
SteveInWA:
There is no setting nor other solution in the phone that would cause or fix that issue. I can tell you that the WiFi adapter in those phones is pretty sub-par, in terms of signal strength/quality. Among other factors, it has no external antenna(s), is buried in the phone, and has very poor range. I have two 2182s. One is in a direct line-of-sight to the router and it works fine. The other is in a corner with wallboard and whatever wiring is inside the wallboard separating it from the router on the other side of that wall. It can't reliably maintain a strong enough connection. I ran Ethernet cable to it instead.
Good luck with your ticket, but frankly, there is nothing you can do with the phone's settings to make it work better, other than to only use 2.4GHz band, which tends to survive crappy signal issues.
alivoiper:
is there a way to change the phone to 2.4 only?
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