OBI 202 cannot be added to Portal
dvguy:
Hello, I have been using Obi devices with Google voice since around 2014. They can be useful, but I find myself needing the replace them every few years. No big deal to me as buying the device is cheaper than paying a phone bill. I just had to replace my last Obi 202 and got a new one from Amazon. This one actually says Polycom on it so it is the latest. Sadly when I dial the number to add to the Obitalk portal I get a message saying the number was sent to the server, but the registration never happens. The count down on the page continues until it completely fails and I have to hit retry and get a new number. When it is doing the count down I try redialing the same number over and over and nothing. I even keep trying to redial figuring it has to go through eventually. This has been happening for a week.
As I mentioned I am familiar with the product and never had this issue before. I get an IP from my router that worked fine with my last OBI 202. I can call the test number and get the echo test. I tried putting it into DMZ, but still nothing. I can hit the web interface from my computer so the device is up but no registration happens. I see no number to contact Polycom and this device does me no good unless it is placed on the portal. I have tried different browsers also. I feel very frustrated as I have called to register a million times now and still nothing. Could someone please help?
Thanks,
Frank
drgeoff:
There are lots of posts about this. A quick look through thread titles is all you need to spot them.
dvguy:
Quote from: drgeoff on March 06, 2021, 03:37:28 am
There are lots of posts about this. A quick look through thread titles is all you need to spot them.
Yes, I looked through them already. Most suggest to keep trying and like I said, I have. I Googled and went through the posts and have not found a helpful answer. If you know a post that does not suggest trying a different browser or just to keep trying please link to it or set it to the top. I have been doing this for days and no luck. I am sorry, but I have better things to do than try to troubleshoot a problem that Polycom needs to address. I appreciate the response but I would like this fixed without wasting hours of my time. I am sorry I brought the new OBI and must say this experience is making me think of just dropping Google Voice and use my cell. I have spent many hours this week dialing the same number as per the many posts "just keep trying". That is not a solution and just wastes time. My finger hurts from dialing and I see no solutions so far. That's why I asked.
May I also suggest being this is a big problem according to all that I have seen it should have its own post on the first page of the forum. Not in different posts from the users as Polycom hides the fact that the product is currently not funtional.
drgeoff:
Quote from: dvguy on March 06, 2021, 03:57:19 am
Quote from: drgeoff on March 06, 2021, 03:37:28 am
There are lots of posts about this. A quick look through thread titles is all you need to spot them.
Yes, I looked through them already. Most suggest to keep trying and like I said, I have. I Googled and went through the posts and have not found a helpful answer. If you know a post that does not suggest trying a different browser or just to keep trying please link to it or set it to the top. I have been doing this for days and no luck. I am sorry, but I have better things to do than try to troubleshoot a problem that Polycom needs to address. I appreciate the response but I would like this fixed without wasting hours of my time. I am sorry I brought the new OBI and must say this experience is making me think of just dropping Google Voice and use my cell. I have spent many hours this week dialing the same number as per the many posts "just keep trying". That is not a solution and just wastes time. My finger hurts from dialing and I see no solutions so far. That's why I asked.
You must be very unlucky. Some posters have needed very many tries but no-one has posted that it took more than 1,000,000.
Polycom are aware of the problem and their advice is to keep trying.
dvguy:
Quote from: drgeoff on March 06, 2021, 04:09:51 am
Quote from: dvguy on March 06, 2021, 03:57:19 am
Quote from: drgeoff on March 06, 2021, 03:37:28 am
There are lots of posts about this. A quick look through thread titles is all you need to spot them.
Yes, I looked through them already. Most suggest to keep trying and like I said, I have. I Googled and went through the posts and have not found a helpful answer. If you know a post that does not suggest trying a different browser or just to keep trying please link to it or set it to the top. I have been doing this for days and no luck. I am sorry, but I have better things to do than try to troubleshoot a problem that Polycom needs to address. I appreciate the response but I would like this fixed without wasting hours of my time. I am sorry I brought the new OBI and must say this experience is making me think of just dropping Google Voice and use my cell. I have spent many hours this week dialing the same number as per the many posts "just keep trying". That is not a solution and just wastes time. My finger hurts from dialing and I see no solutions so far. That's why I asked.
You must be very unlucky. Some posters have needed very many tries but no-one has posted that it took more than 1,000,000.
Polycom are aware of the problem and their advice is to keep trying.
What does this mean? It is not a matter of luck, but the fact Polycom does not seem to be standing behind their product. I guess it is buyer beware and I just updated my Amazon review to reflect this. Hopefully, someone else does not get burned. I do not even see a number to contact Polycom and see no responses from anyone at Polycom. Who said I tried 1,000,000 times? I have been trying for days and did not keep count. One day trying for 4 hours straight and today waking up early to try as I read someone had luck with that. This is really not right of Polycom and as I have read this has been happening for months. That is really sad.
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