Is anyone having trouble registering an Obi200
SteveInWA:
Quote from: ProfTech on March 15, 2021, 02:56:09 am
Quote from: SoNic67 on March 14, 2021, 06:17:34 pm
I went through the new add a device process but did not check the "Link Google Voice" box. After the system accepted my device I went back and updated to add my GV account, that went thru flawlessly.
Not to over simplify at all, but I'm wondering if this problem really only affects 100/110 users and 200/202 users who are trying to use GV. I recently tried to add a 110 [no GV] and it failed but I didn't really care. I Just added my ITSP using the standard web interface. However, I think this is at least the 2nd post I have seen that said it worked with a 200 as long as you aren't using Google Voice. I haven't tried adding a 200 without GV. Hmmm...
No, that's not the issue.
TFSJ:
Quote from: SoNic67 on March 14, 2021, 06:17:34 pm
I did try the **5 sequence multiple times yesterday, and eventually my 202 device registered with GV, and worked.
Today, every time I was picking up the receiver, I got busy tone.
So I deleted the account from OBiTALK and reset-ed the device (paperclip).
Now again I cannot register it with **5
My OBi is on DMZ zone and I ven turned off the router firewall. **9 222222222 works fine (echo).
LE: I went through the new add a device process but did not check the "Link Google Voice" box. After the system accepted my device I went back and updated to add my GV account, that went thru flawlessly.
OBI 202 owner here. Bought mine from Amazon on Monday. Wish I had seen a review on Amazon mentioning this problem. Searching the forum brought up a lot of threads. By the time I started reading the forum I was lucky to get my device added after multiple attempts. Never tried the "No GV option" when adding the device. Had a lot of problems after the device was added to get GV registered as a service. Tried brute forcing it with repeated attempts after finding out that it is Polycom server issue. Still didn't work immediately, but let it alone for a while even after it showed "Offline" then it showed "Connected". Phone works so far and I have 2 GV accounts configured. Hopefully I won't have to setup or add device for a long while.
SteveInWA:
Quote from: TFSJ on March 18, 2021, 10:19:58 pm
Quote from: SoNic67 on March 14, 2021, 06:17:34 pm
I did try the **5 sequence multiple times yesterday, and eventually my 202 device registered with GV, and worked.
Today, every time I was picking up the receiver, I got busy tone.
So I deleted the account from OBiTALK and reset-ed the device (paperclip).
Now again I cannot register it with **5
My OBi is on DMZ zone and I ven turned off the router firewall. **9 222222222 works fine (echo).
LE: I went through the new add a device process but did not check the "Link Google Voice" box. After the system accepted my device I went back and updated to add my GV account, that went thru flawlessly.
OBI 202 owner here. Bought mine from Amazon on Monday. Wish I had seen a review on Amazon mentioning this problem. Searching the forum brought up a lot of threads. By the time I started reading the forum I was lucky to get my device added after multiple attempts. Never tried the "No GV option" when adding the device. Had a lot of problems after the device was added to get GV registered as a service. Tried brute forcing it with repeated attempts after finding out that it is Polycom server issue. Still didn't work immediately, but let it alone for a while even after it showed "Offline" then it showed "Connected". Phone works so far and I have 2 GV accounts configured. Hopefully I won't have to setup or add device for a long while.
Again: checking or not checking the Google Voice setup box, or opening or not opening ports is one big red herring. It makes no difference, and the script-reader at Poly support is just repeating the same inaccurate information.
It's like playing the slot machines. Just keep trying until you win, or you run out of patience.
jowoane:
As others have said here, patience and persistence seems to be the key. AS a first time user, it took me 20 some tries for the server to finally recognize my obitalk 200 device. Thanks to this forum I knew to just keep trying, and felt very lucky to get it to work that quickly. Just that one time when it finally recognizes, you're all of a sudden all set. I had tried with the "use Google Voice setup" block unchecked. Once my box was recognized, I went back to setup Google Voice, which probably didn't take another minute even, and I was done. This was later on a Friday afternoon (East coast), so I'm not sure time of day makes a difference- basically it's luck. A little later when I tried, I can send and receiver calls. I expect that I'll be happy with it- you just have to get past the setup!
Navigation
[0] Message Index
[*] Previous page