I took a chance and sent a service request onto POLY, and they answered within 24 hours! Unfortunately they have not acknowledged the issue as of yet, but I have responded back that I already checked their steps, plus they have many other users reporting this same problem in there forums. Not an isolated issue.
I'll let you all know if they respond....
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Thank you for contacting Poly Customer Care.
We apologize for the annoyance that this might have caused you, as per our understanding you are getting the error " device has gone OFFLINE ".
In order to assist you we have check the Obi device and number and everything is working fine, we are sending few troubleshooting steps to help you :
1- Make sure to recheck all (physical) connections.
2- Make sure to connect the Ethernet cable to the blue INTERNET port on the OBi device and direct to router.
3- No switch, nor extender, nor hub connected. If needed, restart router (and modem),
4- The OBi200 ATA Device and make sure there is dial tone, then dial **9 222 222 222 Echo Test and ensure echo test is successful.
If you need any further assistance then please feel free to reply us back.