[SOLVED] Ported from F9 to VOIP.MS outgoing OK - no incoming.

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vtsnaab:
Thanks to the generosity of the good members here - all is well now.

Howdy Folks.
Long time & all that !!
It is amazing how having our reliable Obi200s really translates directly to staying quiet here despite looking at the new posts quite regularly.

I am trying to help my very good (but totally non-techie) friend with his Obi 100 presently.

It was on Future9 for a few years - but now that has become a zombie company so he got that DID ported to VOIP.MS.

He tried setting it up himself via their tutorial - and got support from them after that as well - but as the title here says, after all that - outgoing calls are OK - no incoming calls ring through.

What immediately came to my mind was the idea of a factory reset in case of some lingering setting from F9 via the ***8  and/or making 100% certain that it is not also reaching the portal somehow...

Since it has been so long since I had to mess with a 110 though, I wanted to check here 1st - and searching here turned up 30+ pages of results for ALL models no matter what I thought to try as search terms for this.

Please help ??

Thanks for any assistance with this.

drgeoff:
Dial ***1 and note the IP address.  Point a browser at that and log in. Username is admin and the default password is admin.  Click on Status and check that the applicable SP - presumably SP1 - is showing as registered.

If yes, check that the applicable SP's InboundCallRoute is ph.

vtsnaab:
HUGE Thanks Drgeoff !!

I found InboundCallRoute under voice services=> SP1 service, and it is checked, and shows this:
{>69308161:ph}

Should that instead say:
{>ph}

Or ???

Thanks Again !!

drgeoff:
Quote from: vtsnaab on May 04, 2021, 02:39:43 pm

HUGE Thanks Drgeoff !!

I found InboundCallRoute under voice services=> SP1 service, and it is checked, and shows this:
{>69308161:ph}

Should that instead say:
{>ph}

Or ???

Thanks Again !!

Just:

ph

I think you already know about making changes using the local web interface versus via Expert mode on the portal.

azrobert:
Quote from: vtsnaab on May 04, 2021, 02:39:43 pm


I found InboundCallRoute under voice services=> SP1 service, and it is checked, and shows this:
{>69308161:ph}


That code is used to block spam calls coming directly from the internet, not the provider. It’s usually the UserID used to register to the provider, so that number is probably the account number for Future9. Your friend probably had trouble with these calls to go thru the trouble of adding the code.

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