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Author Topic: Can't add device and other problems  (Read 3904 times)
boke
Newbie
*
Posts: 10


« on: November 02, 2011, 10:09:25 pm »

I'm having all kinds of problems.

I updated to the newest firmware.

I can call the **9 222 222 222 number and it works fine.

I cannot change anything in the ITSP profiles or the Voice Services. Even if I just change the name. When I click submit I get this-> "OBi device is currently busy, Your request is denied."

The power light is flashing and I get a stutter dial tone.

The "Account Configuration Wizard for Google Voice" located here-> http://www.obihai.com/itspConfiguration/itspConfiguration-googlevoice.html is also not able to make any changes in order to setup Google Voice. But it does reboot.

Also in the ObiTalk portal when attempting to add it as a new device. When I enter the **5 xxxx number into the attached phone I get a reply from my OBi100 that says "There is no call route available to complete your call".

Factory reset doesn't help, Re-flashing the firmware doesn't help.

Help!!!
« Last Edit: November 02, 2011, 11:28:48 pm by boke » Logged
RonR
Forum Member

Posts: 4528


« Reply #1 on: November 02, 2011, 10:35:11 pm »

One option is to configure the OBi directly instead of the through the OBiTALK Web Portal.

1. Log in (admin/admin) to the OBi using the IP address returned by dialing ***1.

2. Reset the OBi to factory defaults:

System Management -> Device Update -> Reset Configuration

3. Once the OBi reboots, set:

System Management -> Auto Provisioning -> ITSP Provisioning -> Method : Disabled
System Management -> Auto Provisioning -> OBiTALK Provisioning -> Method : Disabled

Service Providers -> ITSP Profile A -> General -> Name : Google Voice
Service Providers -> ITSP Profile A -> General -> SignalingProtocol : Google Voice

Voice Services -> SP1 Service -> AuthUserName : (Google Voice username)
Voice Services -> SP1 Service -> AuthPassword : (Google Voice password)
Voice Services -> SP1 Service -> X_SkipCallScreening : (checked)

Physical Interfaces -> PHONE Port -> PrimaryLine : SP1 Service

Click submit at the bottom of any page that changes have been to before leaving that page.

Click Reboot in the upper right corner after all desired changes have been made.
« Last Edit: November 02, 2011, 10:48:36 pm by RonR » Logged
boke
Newbie
*
Posts: 10


« Reply #2 on: November 02, 2011, 10:54:57 pm »

Thanks for the reply RonR

After setting these and clicking submit
 
Service Providers -> ITSP Profile A -> General -> Name : Google Voice
Service Providers -> ITSP Profile A -> General -> SignalingProtocol : Google Voice

I get "OBi device is currently busy, Your request is denied."
Logged
RonR
Forum Member

Posts: 4528


« Reply #3 on: November 02, 2011, 11:14:07 pm »

Strange.  I've never seen that message or anyone else report it.

Can you disable your Internet connection (turn off your modem) and see if you still get that error after power-cycling the OBi and trying again to configure it with the Internet inaccessible?
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boke
Newbie
*
Posts: 10


« Reply #4 on: November 02, 2011, 11:26:51 pm »

I just tried it, Still get the same message that says the device is busy.

I can change the ip address and dhcp settings without error though...
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RonR
Forum Member

Posts: 4528


« Reply #5 on: November 02, 2011, 11:34:44 pm »

That's weird.  Resetting the OBi to factory defaults ought to clear anything in progress.  I'm at a loss for suggestions.  Maybe you received a defective OBi.
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boke
Newbie
*
Posts: 10


« Reply #6 on: November 02, 2011, 11:37:38 pm »

It may be defective, I'll try a little more then contact OBiHAI. Thanks for trying to help.

I just reflashed the firmware again. Still the same results..
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Stewart
Hero Member
*****
Posts: 1125


« Reply #7 on: November 03, 2011, 01:12:56 am »

What does the Phone and Line port status show?  If either is shown as off hook, disconnect your phone (and phone line, if applicable) from the OBi and check again.  If still off hook, IMO the device is defective.
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boke
Newbie
*
Posts: 10


« Reply #8 on: November 03, 2011, 07:32:52 am »

It shows "On Hook".

The power light is flashing green. According to the support docs this means its looking for an ip address. But it has one, it's 192.168.1.118 and i can connect to the web interface without problem.

I just can't make any changes to anything other than the 'Network Settings' page. Anything else and I get the device is busy message.
Logged
boke
Newbie
*
Posts: 10


« Reply #9 on: November 03, 2011, 08:42:21 am »

Below is a syslog from my OBi100
Two of the logs in particular look bad. Looks like I am a victim of a bad flash. But shouldn't reflashing fix this?

Code:
Thu 11/3/2011 11:28:11 AM: 192.168.1.118 >>Kernel.Debug<<<7> PROMPT:UsrBankChksumErr

Thu 11/3/2011 11:28:11 AM: 192.168.1.118 >>Kernel.Debug<<<7> ++++ user prompt corrupted

Entire syslog:

Code:
Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Kernel.Info<<<6> ==== Networking is ready ====

Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Kernel.Emergency<<<0> IP Address= 192.168.1.118
Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Kernel.Emergency<<<0> Gateway   = 192.168.1.1
Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Kernel.Emergency<<<0> Netmask   = 255.255.255.0
Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Local.Notice<<<173> ZT: CustomID 0

Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Local.Notice<<<173> ZT: Prepare to contact server

Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Kernel.Emergency<<<0> SLIC_init ...
Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Kernel.Emergency<<<0> Reset SLIC...
Thu 11/3/2011 11:28:06 AM: 192.168.1.118 >>Local.Info<<<150> Setup Provisioning for system start! 1600

Thu 11/3/2011 11:28:07 AM: 192.168.1.118 >>Kernel.Emergency<<<0> SLIC & DAA is initialized
Thu 11/3/2011 11:28:09 AM: 192.168.1.118 >>Kernel.Info<<<6> Start Main Service Now
Thu 11/3/2011 11:28:09 AM: 192.168.1.118 >>Kernel.Debug<<<7> Voice Main

Thu 11/3/2011 11:28:09 AM: 192.168.1.118 >>Kernel.Debug<<<7> [CPT] --- FXS s/w tone generator (ringback) ---

Thu 11/3/2011 11:28:10 AM: 192.168.1.118 >>Kernel.Debug<<<7> BASESSL:load cert:5

Thu 11/3/2011 11:28:10 AM: 192.168.1.118 >>Kernel.Debug<<<7> BASESSL:Load certificate ok

Thu 11/3/2011 11:28:10 AM: 192.168.1.118 >>Kernel.Debug<<<7> XMPP:Invalid cfg use for xmpp

Thu 11/3/2011 11:28:10 AM: 192.168.1.118 >>Kernel.Debug<<<7> GTT:xmpp not configured

Thu 11/3/2011 11:28:10 AM: 192.168.1.118 >>Kernel.Debug<<<7> XMPP:Invalid cfg use for xmpp

Thu 11/3/2011 11:28:10 AM: 192.168.1.118 >>Kernel.Debug<<<7> GTT:xmpp not configured

Thu 11/3/2011 11:28:11 AM: 192.168.1.118 >>Kernel.Debug<<<7> PROMPT:UsrBankChksumErr

Thu 11/3/2011 11:28:11 AM: 192.168.1.118 >>Kernel.Debug<<<7> ++++ user prompt corrupted

Thu 11/3/2011 11:28:11 AM: 192.168.1.118 >>Kernel.Debug<<<7> [SLIC]:Slic#0 ON HOOK

Thu 11/3/2011 11:28:11 AM: 192.168.1.118 >>Kernel.Debug<<<7> +++++ Onhook while onhook

Thu 11/3/2011 11:28:17 AM: 192.168.1.118 >>Kernel.Debug<<<7> [CPT] --- FXS s/w tone generator (sit_1) ---

Thu 11/3/2011 11:28:22 AM: 192.168.1.118 >>Local.Info<<<150> PROV: Start to download files ...

Thu 11/3/2011 11:28:22 AM: 192.168.1.118 >>Local.Error<<<147> PROV: Invalid server name, Skipped

Thu 11/3/2011 11:28:22 AM: 192.168.1.118 >>Kernel.Debug<<<7> [CPT] tone compression done - 12523 !!

Thu 11/3/2011 11:28:36 AM: 192.168.1.118 >>Local.Notice<<<173> Contacting Server ...

Thu 11/3/2011 11:28:36 AM: 192.168.1.118 >>Kernel.Debug<<<7> TCP:Connect OK(HTTP GET)15

Thu 11/3/2011 11:28:36 AM: 192.168.1.118 >>Kernel.Debug<<<7> Trying to connect ssl

Thu 11/3/2011 11:28:37 AM: 192.168.1.118 >>Kernel.Debug<<<7> TC:ssl connected

Thu 11/3/2011 11:28:40 AM: 192.168.1.118 >>Local.Info<<<158> HTTP response code: 404

Thu 11/3/2011 11:28:41 AM: 192.168.1.118 >>Local.Notice<<<173> ZT: Contacting Server failed!

Thu 11/3/2011 11:28:41 AM: 192.168.1.118 >>Local.Notice<<<173> ZT: Retry in 600 s

Thu 11/3/2011 11:30:30 AM: 192.168.1.118 >>Kernel.Debug<<<7> [PR] prompt transcoding done!!
Logged
OBiSupport
Administrator
****
Posts: 250


« Reply #10 on: November 03, 2011, 11:41:07 am »

We want to help.
Please email to support@obihai.com with your 9 digit OBi No.
with a link to this thread.

-Obihai Support Team
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boke
Newbie
*
Posts: 10


« Reply #11 on: November 03, 2011, 04:40:46 pm »

OBiSupport took care of my problem. And very quickly!
I gave them my device number and they took it from there.
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RonR
Forum Member

Posts: 4528


« Reply #12 on: November 03, 2011, 04:43:15 pm »

OBiSupport took care of my problem. And very quickly!
I gave them my device number and they took it from there.

What was the problem?
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boke
Newbie
*
Posts: 10


« Reply #13 on: November 03, 2011, 05:24:20 pm »

I don't know what the problem was. I just got an email from them that said

Quote
We made some update on your Obi, and please do a factory reset on your unit first by doing ***8, press 1 to confirm.

Works great now.


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