Auto attendant and call forward
Kempo311:
Hi all.
I'm new to this so please bear with me.
I have a Obi2182 handset. I got it working with Google Voice without any issues.
The only thing I want to do at this point is get the person calling to press 1 to talk to somebody. Then have the call ring to the handset and my Iphone at the same time? Can anybody point me in the right direction?
jccpa:
Congrats on the new 2182. We have several and are very pleased with the quality and value.
Our setup does just about what you're asking, but with GV
Setup call screening on GV (voice.google.com) and then call forwarding to both your OBi2182 (should already be listed there after setting up on Obi) and your cell phone.
Callers will be greeted and asked to state their name (or whatever custom greeting you set) and then it will ring your 2182 and cell phone. It can support up to 6 devices
When you answer the call it will say "Call from" + whatever the caller said + Press 1 to answer...
You press 1 to answer, 2 to send to voicemail (you can listen in and either hit 1 to jump into the call or hang up to leave it in voicemail) VM is sent to gmail
packerman:
Thank for your reply. I would prefer that a caller press 1 to move forward in the call instead of stating name. Is this a possibility? I'd also rather Obitalk forward the call itself instead of Google.
drgeoff:
Use Expert mode on your dashboard to make two changes:
1. Change the InboundCallRoute of whatever SP you are using for GV from the default ph to aa
2. Change the OutboundCallRoute of the AutoAttendant. Modify the {0:ph} part to {0:ph,spx(cell_number)} where spx is the GV SP and cell_number is your cellphone number
BTW "bare with me" does not mean what you think it does. :)
Kempo311:
Quote from: drgeoff on May 12, 2021, 02:57:26 pm
Use Expert mode on your dashboard to make two changes:
1. Change the InboundCallRoute of whatever SP you are using for GV from the default ph to aa
2. Change the OutboundCallRoute of the AutoAttendant. Modify the {0:ph} part to {0:ph,spx(cell_number)} where spx is the GV SP and cell_number is your cellphone number
BTW "bare with me" does not mean what you think it does. :)
Hi. Thank you for taking the time to respond. I figured out what I want to do.
1. I would like the autoattendent to pick up first.
2. Then after the caller presses 1 it dials the handset and the Iphone at the same time.
3. If nobody picks up it will go to Google Voicemail.
When I followed your instructions it would ring twice then there would be a 10 second pause. Then auto attendant said thank you and it rang the Obi handset. Didn't get the actual prompt to press 1. Is there something else I need to do? Also is it possible to recording a greeting?
You're right I used the wrong bear.
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