Auto attendant and call forward
drgeoff:
If the OBi's Auto Attendant picks up the call then as far as Google Voice is concerned it has been answered and GV voicemail will not take effect.
Changing to a blank entry for NumberOnNoInput (AA page) will make the AA drop the call if the caller does nothing.
The AA messages can be customised. See pages 35-36 of the OBiPhone Admin Guide.
Kempo311:
Quote from: drgeoff on May 14, 2021, 08:17:13 am
If the OBi's Auto Attendant picks up the call then as far as Google Voice is concerned it has been answered and GV voicemail will not take effect.
Changing to a blank entry for NumberOnNoInput (AA page) will make the AA drop the call if the caller does nothing.
The AA messages can be customised. See pages 35-36 of the OBiPhone Admin Guide.
I dialed *** as instructed. I entered 1001 as instructed then entered #. It keeps reading off the default menu options. Am I doing something wrong?
azrobert:
You’re missing the 0 after ***
Record a custom prompt:
Dial the following:
***0
1001# This will save the recording to %User1%.
1 This is for a new value for the recording
1 Any digit will start the recording
Say your custom message
# Will end the recording. Leave a couple of seconds
of silence at beginning and end.
1 Confirm the recording and save
If you want the custom greeting to play and then repeat 2 more times:
Menu: %User1%
If you want the custom greeting to only play once:
Welcome: %User1%
All Other Prompts set to: &pause()
&pause() is the equivalent of deleting the prompt.
When a caller is routed to the AA, they have access to your OBi, including making a new call.
The following will prevent this.
DigitMap: (0)
OutboundCallRoute: {0:ph,spx(cell_number)}
Remove all other code.
To eliminate delay:
AnswerDelay: 0
When you use GV or any other provider to call your iPhone, you will not see the original CallerID. You need to install a softphone to get the CallerID.
Kempo311:
So I guess I'm all over the place and should clarify what I'm looking to do.
I currently have 8x8.
When somebody calls it rings a Polycom desk phone and my Iphone. I answer from the app on the phone and the desk phone.
When somebody calls the number they get a prompt to press 1 to speak to somebody from a prerecorded message I made. Then it rings to those devices.
I would also like to get the voicemail through Google Voice if possible if neither desk phone or Iphone picked up the call.
Right now I'm just testing getting this setup on another Google Voice number. Does anybody have any guidance or suggestions?
drgeoff:
Quote from: Kempo311 on May 15, 2021, 12:10:07 am
So I guess I'm all over the place and should clarify what I'm looking to do.
I currently have 8x8.
When somebody calls it rings a Polycom desk phone and my Iphone. I answer from the app on the phone and the desk phone.
When somebody calls the number they get a prompt to press 1 to speak to somebody from a prerecorded message I made. Then it rings to those devices.
I would also like to get the voicemail through Google Voice if possible if neither desk phone or Iphone picked up the call.
Right now I'm just testing getting this setup on another Google Voice number. Does anybody have any guidance or suggestions?
If your 8x8 account allows you to make sufficient outbound calls while the inbound one is in progress or if you have other VoIP service(s) then you could try adding a GV number in addition to the cellphone number.
AA OutboundCallRoute: {0:ph,spx(cell_number),spy(GV_number)}
and to delay the call to the GV number by t seconds
OutboundCallRoute: {0:ph,spx(cell_number),spy(GV_number;d=t)}
But you would need to be careful with what endpoints that GV number will forward to.
I have not tested any of this.
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