token error
larrypac:
OBI200. Same situation as everyone else. Multiple resets etc and still no service as of 9 AM EST. By the way the phone light is not on. Should it be? It comes on during the reset process but then goes off so it is not the LED bulb.
KyleN:
I continue to see this issue on my 200 box—get several emails each day with it losing connection/reconnecting.
Marc:
Quote from: awriter on June 13, 2021, 05:15:50 am
Quote from: MSRobi on June 13, 2021, 04:08:04 am
I'm still up and running this morning. I'm not quite ready to declare victory though.
Most of us still have no service as of 6/13 a.m. Please, folks - when reporting "success" here - also include your model. 200 or 202? There does appear to be a difference.
Despite my relatively good understanding of DNS, I'm not going to pretend to understand way 1.1.1.1/8.8.8.8 is a solution, albeit temporary, to the issue we've all been experiencing. But it 'appears' to be a viable workaround.
These are the devices on which I've made the DNS change and all are now connected to GV accounts, multiple on most of these, and I can make and received calls. And no, I'm not declaring victory nor saying the issue has been resolved! I'm simply saying that what @SamirLatif discovered, is a viable work around.
OBi200 x 2
Polycom 200 x 1
OBi202 x 1
OBi1032 x 2
OBi1062 x 1
OBi2182 x 3
If you've made changes to the DNS and have not had positive results, check to make sure that you don't have DNS (53) blocked on your network from all but your normal chosen provider. I normally have it locked down and had to disable the firewall rule on my phone VLAN in order to see this change work.
Please remember, this is the last update we've received on this issue:
http://www.obitalk.com/forum/index.php?topic=18329.msg108740#msg108740
Hermans:
Looks like you found the smoking gun...
Quote from: igor@chysiuk.com on June 12, 2021, 10:17:47 pm
I don't think switching obi to cloudflare/google dns is going to help and/or it's a good idea. Judging by the error I've got, this is an issue between Obi and Google Voice API. Switching DNS and other tricks may beg us through authorization, but we'll ever know which other API limit may be reached.
I would wait and look for alternative to google voice in a meantime :)
Hermans:
Thank you for this. Your post should be pinned at the top of every post with this issue.
Dumb question: Can I have the same number on GV and also voip.ms so that if one goes down, the other will automatically take over? Or will I need 2 separate numbers?
Quote from: SteveInWA on June 12, 2021, 11:13:37 am
I reported this to Google Voice engineering staff yesterday afternoon. They have identified the problem and they are working with Poly to resolve it.
To be clear: no action on your part is necessary nor will fix it at this time. This outage is a good reminder that nobody should depend on Google Voice as their sole source of telephone service, and you can configure your OBiTALK device to use one or more other service providers, such as Callcentric or voip.ms.
I'm sorry, but I don't have any status update to report, since my Google contacts are off for the weekend. Nonetheless, it's safe to assume that they are working on it, and I will pass along any news I can get.
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