September 23, 2021, 02:31:01 pm *
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Author Topic: phone id is wrong  (Read 2173 times)
derrickearly
Newbie
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Posts: 10


« on: June 14, 2021, 05:38:26 am »

When I make outgoing calls, my phone id is 13148 instead of my 10 digit phone number.  The id is correct when I use the GV web page.
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drgeoff
Hero Member & Beta Tester
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Posts: 5467


« Reply #1 on: June 14, 2021, 06:31:59 am »

When I make outgoing calls, my phone id is 13148 instead of my 10 digit phone number.  The id is correct when I use the GV web page.
Do you have any other ITSP configured on your OBi in addition to GV?  Do the outbound calls appear in your calls list at voice.google.com?
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derrickearly
Newbie
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Posts: 10


« Reply #2 on: June 14, 2021, 07:42:58 am »

I have a 911 service.  My outbound calls through my obi appear on the gv web page.
« Last Edit: June 15, 2021, 05:16:04 am by derrickearly » Logged
derrickearly
Newbie
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Posts: 10


« Reply #3 on: June 15, 2021, 05:24:03 am »

The following corrected my issue:
1. At the obitalk dashboard, deleted my device
2. On my phone, keyed ***8 1
3. Keyed **5 6079
4. set up GV
5. added anveo 911 service
6. at this point the problem persisted
7. at the obitalk dashboard, select settings for GV sp1
8. select primary line for outgoing calls.

I suspect steps 7-8 would have fixed this issue without 1-5.


« Last Edit: June 15, 2021, 05:28:55 am by derrickearly » Logged
drgeoff
Hero Member & Beta Tester
*****
Posts: 5467


« Reply #4 on: June 15, 2021, 09:01:09 am »

The following corrected my issue:
1. At the obitalk dashboard, deleted my device
2. On my phone, keyed ***8 1
3. Keyed **5 6079
4. set up GV
5. added anveo 911 service
6. at this point the problem persisted
7. at the obitalk dashboard, select settings for GV sp1
8. select primary line for outgoing calls.

I suspect steps 7-8 would have fixed this issue without 1-5.



Your outgoing calls were using Anveo despite you telling me they were appearing in your list at voice.google.com.
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