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Help with Caller Filtering

Started by TracyDan, November 06, 2011, 09:43:47 AM

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TracyDan

I'm learning a lot from the forum and am wondering if someone could instruct me on how to filter some numbers so they DO NOT get the auto attendant when they call.  I have AA defaulted on all the time, but want my family to be able to dial in direct.

Thanks!

RonR

#1
Incoming call routing is controlled by rules on each trunk's InboundCallRoute.  Rules are evaluated left to right and the first matching rule wins.

To have a few callers go to the Auto Attendant and the rest go to the PHONE Port:

Voice Services -> SPx Service -> X_InboundCallRoute : {(12345550001|12345550002|12345550003):aa},{ph}

would send callers with CallerID's of 12345550001, 12345550002, and 12345550003 to the Auto Attendant and the rest to the PHONE Port.

To have a few callers go to the PHONE Port and the rest go to the Auto Attendant:

Voice Services -> SPx Service -> X_InboundCallRoute : {(12345550001|12345550002|12345550003):ph},{aa}

would send callers with CallerID's of 12345550001, 12345550002, and 12345550003 to the PHONE Port and the rest to the Auto Attendant.

TracyDan