GV Not Registering OBI200

(1/3) > >>

RolandP:
Hi,

Been trying to setup a new Poly OBI200 with GV.  I have completed the setup multiple times, but GV does not register the OBI200 device in the Voice account.  The obitalk website says GV is setup and connected, but every outgoing call gets a 503 error, and incoming doesn't ring.  No sign of the obi in the Voice dashboard.

Not sure what to do, I've got the OBI in a DMZ at the moment, Chrome has no extensions enabled of any kind, no adblock or script stuff or anything.  Just bare Chrome.  I'm using Google credentials to login to the site, , the whole process runs to the script, again the Obitalk website says GV is connnected, but nothing on the GV side says or works. 

Help?  Is this related to the certificate/firmware chatter I'm seeing?  TIA

SteveInWA:
Consumer routers do not need any changes made (DMZ, ports, etc) to use Google Voice.  You have some other problem.

First, prove that your Google Voice service actually works without the OBiTALK device.  Use a desktop or laptop computer's web browser, not a tablet or smartohone.  Sign into the correct Google/Gmail account that holds your Google Voice phone number and go here:  https://voice.google.com/u/0/calls  Do you see your Google Voice number at the top right of the page?  If not, you are either signed into the wrong Google account, or you don't have a Google Voice number.  You'll need to figure this out before continuing.

If you do see the number, then attempt to place a call from the web browser, using your computer's mic and speakers or a headset.  Does that work?  If not, report exactly what happens.  If it worked, then try calling your Google Voice number from some other phone number.  Does the call ring on your browser, and can you answer it?  If not, report exactly what happens.

drgeoff:
Quote from: RolandP on July 23, 2021, 01:11:55 pm

Is this related to the certificate/firmware chatter I'm seeing?

No.

RolandP:
Quote from: SteveInWA on July 23, 2021, 01:41:02 pm

First, prove that your Google Voice service actually works without the OBiTALK device.  Use a desktop or laptop computer's web browser, not a tablet or smartohone.  Sign into the correct Google/Gmail account that holds your Google Voice phone number and go here:  https://voice.google.com/u/0/calls  Do you see your Google Voice number at the top right of the page?  If not, you are either signed into the wrong Google account, or you don't have a Google Voice number.  You'll need to figure this out before continuing.

If you do see the number, then attempt to place a call from the web browser, using your computer's mic and speakers or a headset.  Does that work?  If not, report exactly what happens.  If it worked, then try calling your Google Voice number from some other phone number.  Does the call ring on your browser, and can you answer it?  If not, report exactly what happens.


Google Voice works on the web interface and the app works on my cell phone.  I can make and receive calls on the web, and the number is at the top of the account.  Same from the app.  Zero problems.

RolandP:
Also, **9 222 222 222 echo test works fine

Navigation

[0] Message Index

[#] Next page