"Pressing one" issue

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rufuqobu:
Installed an OBi200 today, connected it to GV and it appears to work fine.
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However, I cannot use the Call Screening feature: pressing 1 on an incoming call does nothing.

drgeoff:
Quote from: rufuqobu on August 03, 2021, 07:55:53 pm

Installed an OBi200 today, connected it to GV and it appears to work fine.
However, I cannot use the Call Screening feature: pressing 1 on an incoming call does nothing.

Please clarify.  Which of:

1.  You have enabled Call Screening in your settings at voice.google.com but pressing 1 on the phone plugged in to your OBi does nothing.

2.  You have not enabled Call Screening at voice.google.com so pressing 1 does nothing.

RAMOSEL:
Since this thread is already started...

Starlink Internet
Netgate SG-4860
pfSense 21.05.1
Running the OBI202 in it's own DMZ, only device
OBI 3.2.2 (Build: 8680EX)
Using various handset in the house but primary is Panasonic KX-TGF383

Call screening on Google Voice is enabled, house handset rings with full caller ID.  Handset picks up call. Google Voice announces caller and instructs you to press 1.  Press 1, audibly hear tone for 1 being pushed. Nothing happens, no acknowledgement of the key push for 1.  recorded Google Voice message continues.  Try option 2, no response.
Try other handsets in house.  Same result.

drgeoff:
Under the appropriate Service Providers, ITSP Profile, General if DTMFMethod is not set to Inband try changing to that.

SteveInWA:
Sign into your OBiTALK dashboard:  http://www.obitalk.com/obinet/pg/obhdev

Look at the list of devices.  I assume you will see your OBi device.  If its list of SP1-- SP4 is not shown, click "expand" at the far right.  You should now see the list of SPs, and you should see your Google Voice number with a status of "Connected".

Click the device name, and it should take you to the device's main configuration page.  Click "OBi Expert Configuration", and click through the various confirmations to get into expert mode.  Once there, assuming Google Voice is on SP1, click "Service Providers"-->"ITSP Profile A General".  Look at the parameter "DTMFMethod".  It should be set to "Auto".  If not, un-check BOTH check boxes to the far right and select "Auto", then scroll down and save your settings.  Test the ability of Google Voice to recognize pressing 1.

If it still doesn't work, then go back to that setting and change it to "InBand", save your settings, and repeat the test.  Does it work now?

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