Can Make outgoing Calls, but no incoming calls
Shatnes:
I have an OBi200 using Google Voice since March with good results. Today, I was not getting any incoming calls, so I reset my OBi200 and the dial tone is now pulsating. I tried *78, but it didn't help. I tried a different phone same result. I can make outgoing calls. When I try to call my device, the message says "There was an error connecting your call. Error route does not exist."
I tried using a different handset and got the same error.
Any suggestions?
drgeoff:
That message is not from your OBi and there is nothing its attached phone could do or not do that would cause that message to be generated anywhere.
Given the very recent firmware update requirement you should check if your OBi has that.
Shatnes:
I looked into my dashboard, but I don't know how to check for the firmware update.
I think the pulsating dial tone is related to not receiving incoming calls.
Shatnes:
I checked my dashboard for any yellow triangles and I don't have any, so I assume the firmware is up to date. It would be nice to know where in the dashboard I can confirm the firmware version I am using.
I can call my number and leave a message in Google Voice. I also did the echo test and it works. For some reason I believe the Obitalk server is not connecting to google voice when my GV number is dialed.
So I made a little more progress today. I also put in a support case with Polycom, but they probably won't respond until Monday.
MSRobi:
Log back in to you dashboard, click on the Settings gear icon, then click on "OBi Expert Configuration", then "Enter OBi Expert".
Once in, click on "Status", then "System Status". Look for "SoftwareVersion", it should be "3.2.2 (Build: 8680EX)" which is the most recent firmware version.
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