NO ringback on outgoing calls obi200 with Google Voice
drjulian:
I have a brand new obi200 with the latest firmware update. I can make outgoing calls but there is no "ringback" (the is the sound I should hear in the headset letting me know their phone is ringing). I contacted tech support and they said no one has ever had an issue like this and suggested the unit was defective. I replaced the unit and same thing is happening with the new one. Tech support is stumped.
I have noticed another thread with the same problem marked "RESOLVED" but there is no resolution in the thread.
I have done a factory reset and then setup again but no change. I have Goggle DND turned off.
I am in the US
Can anyone suggest what might be a solution?
Thank you
SteveInWA:
Well, since two different units produce the same symptom, then obviously, there is nothing wrong with the device.
The lack of a ringback tone doesn't mean much by itself. When you call a working, US telephone number, does the other party's phone ring and if so, when they answer it, do you have two way audio (both parties can hear the other party talk)?
Use a desktop or laptop computer's web browser (NOT a tablet or smartphone), sign into the correct Gmail/Google account that holds your Google Voice phone number, and go here: https://voice.google.com/calls
Do you see "Call as" with your Google Voice phone number underneath it? If not, this is the wrong Google account. If you do see it, then make a call. Do you hear the ringback tones? Does the call work?
drjulian:
Thank you for your response, Steve.
To answer your questions:
1) yes, when I call a US number, the party answers a normal two way conversation can take place. The same happens if they call me. The phone rings normally and we can have a conversation.
2) I had already performed the test you suggested on my PC: I can log into the google voice account and dial the very same numbers that do not ringback on obi and I do hear the ringback on each call.
3) I do not see the "call as" on the google web page, however I have only one google voice account and when the google voice number is dialed from the outside, the phone connected to my obi device will ring and works properly.
Taoman:
Something you can try, although I'm not very hopeful it will change anything, is to disable the X_Sticky18x setting on your GV OBi configuration.
Service Providers-->ITSP Profile X-->SIP-->X_Sticky18x
Note: this setting is only accessible thru the local OBi web interface and not thru OBiTALK.
drjulian:
Thank you for the suggestion.
Unfortunately it did not resolve the issue.
Any other settings I might try to modify?
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