NO ringback on outgoing calls obi200 with Google Voice

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drjulian:
Quote from: SteveInWA on September 04, 2021, 08:18:07 pm

Other than that, I'm stumped. Let us know when you get a chance to try your device at another location. Try it with a basic cordless or DECT phone plugged directly into the OBi 200 - do not connect it to your house wiring.

If it still fails at another location, I can private-message you with credentials for a test account you can provision on the device to see if it also fails.

Hello Steve, (I tried to send this twice as PM but the forum gave an error message. I am posting it here to ensure you get it. If you do receive duplicate PM's from me I do apologize).

As per your suggestion, I have tested the obi200 unit on another ISP and had the same result: no ringback.

To recap: I have now tested two obi200 unit using different isp's (centurylink DSL and comcast broadband), two different headsets (one corded and one cordless neither through the house wiring), I have bypassed my modem and disabled the firewall in both isp tests all with the same results, no ringback.

When I make a call from my PC through the same GV account, I DO hear the ringback on every number I have tested.

I welcome the opportunity to configure your test account and see if there is still no ringback.

I have notice another user is having the same issue which started about the same time using the same firmware upgrade. One thing: both the units I tested had been upgraded to the latest firmware. This leads me to consider the possibility that there is a bug in the firmware that is just beginning to present itself.

SteveInWA:
Just one thing: you said " two different headsets". I hope you meant "two different telephones. The OBi 202 is not itself a telephone, and you can't make or receive calls by plugging a USB headset into the OBi.

The forum software is horribly outdated and broken. The error messages it gives when you send a private message are bogus. The messages do send, and I got yours. Furthermore, the notification function is also broken, so I had no idea I received your message until I looked just now.

I am going to reply to your private message now.

drjulian:
Quote from: SteveInWA on September 05, 2021, 04:25:30 pm

Just one thing: you said " two different headsets". I hope you meant "two different telephones. The OBi 202 is not itself a telephone, and you can't make or receive calls by plugging a USB headset into the OBi.

The forum software is horribly outdated and broken. The error messages it gives when you send a private message are bogus. The messages do send, and I got yours. Furthermore, the notification function is also broken, so I had no idea I received your message until I looked just now.

I am going to reply to your private message now.

Yes I did mean telephones one cordless (base and headset) the other corded (base with attached headset)

drjulian:
I found a solution (or more accurately a work-around) thanks to SteveINWA.

I set up another google voice account with a new number then I assigned that number as SP1 in my obitalk device.
Once I did this I was able to get the ringback.

Steve further suggested move that working number back to my primary google account (which I chose not to do so I cannot verify that step).

Although we still do not know the cause of the problem, one possibility is that I also use Google Fi for my cell service and Google Fi had a connection to GV in the beginning, so that may or may not be responsible.

Anyway, if you are having this problem, you might try setting up a new GV number and see if that helps.

Thank you Steve!

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