NO ringback on outgoing calls obi200 with Google Voice
SteveInWA:
Actually, what I meant for you to do, was not to get a new Google Voice number, but to create a temporary Google/Gmail account, then (temporarily) transfer your malfunctioning Google Voice number to that account, provision that account on one of the SPs and see if the symptom changed. If it fixed the ringback, then the next step would be to transfer it back to the original Google account and see if the repair sticks. Occasionally, this actually solves these weird problems by resetting the number's provisioning.
But, if you are OK using a new/different Google Voice number, then that's fine too.
drjulian:
Quote from: SteveInWA on September 05, 2021, 11:41:06 pm
Actually, what I meant for you to do, was not to get a new Google Voice number, but to create a temporary Google/Gmail account, then (temporarily) transfer your malfunctioning Google Voice number to that account, provision that account on one of the SPs and see if the symptom changed. If it fixed the ringback, then the next step would be to transfer it back to the original Google account and see if the repair sticks. Occasionally, this actually solves these weird problems by resetting the number's provisioning.
But, if you are OK using a new/different Google Voice number, then that's fine too.
Ok I tried following these instructions more carefully a second time and the result was I was suspended from using Google voice. I did attempt it twice as the first time did now work. Now I have lost access to google voice on my primary account and the temporary account. Using this method one must be very careful.
rlos1939:
Folks, I have this same experience currently (no ringback on outgoing calls) but believe I may understand the catalyst - although not the solution. When I first set up the Obi200 with my GV account (actually my dad’s GV account), it appeared to work correctly - with the exception of the lack of ringback. However, I subsequently found that his Google password had been changed and was unknown to him. So, the Google login to the Obitalk site was using cached credentials (and maybe not really authenticating against Google). I’ve since fixed his password and flushed browser cache and can use other Google services including GV without issue. I then deleted the Obi from his Obitalk confit, factory reset the device and started over. Once set up again, the unit worked fine EXCEPT STILL NO ringback on outgoing calls.
Ok, so, I did a full remove again and factory reset (device is on newest August firmware) and this time set the unit up on MY GV account (different Google account) and the phone then worked 100% correctly including audible ringback.
So, I did it one more time and still ended up with the lack of ringback on original account. I also did the steps recommended above by just switching Gmail accounts using that Replace link with same results (works for my account, no ringback for dad’s)
So, I’m convinced that this corruption is tied to my dad’s Obitalk account from the very first configuration. So, my next step is to find out how to DELETE his account from the Obitalk system and start from scratch. I would think that this would be easy…
Looking for ideas.
SteveInWA:
Quote from: rlos1939 on September 06, 2021, 08:54:13 am
Folks, I have this same experience currently (no ringback on outgoing calls) but believe I may understand the catalyst - although not the solution. When I first set up the Obi200 with my GV account (actually my dad’s GV account), it appeared to work correctly - with the exception of the lack of ringback. However, I subsequently found that his Google password had been changed and was unknown to him. So, the Google login to the Obitalk site was using cached credentials (and maybe not really authenticating against Google). I’ve since fixed his password and flushed browser cache and can use other Google services including GV without issue. I then deleted the Obi from his Obitalk confit, factory reset the device and started over. Once set up again, the unit worked fine EXCEPT STILL NO ringback on outgoing calls.
Ok, so, I did a full remove again and factory reset (device is on newest August firmware) and this time set the unit up on MY GV account (different Google account) and the phone then worked 100% correctly including audible ringback.
So, I did it one more time and still ended up with the lack of ringback on original account. I also did the steps recommended above by just switching Gmail accounts using that Replace link with same results (works for my account, no ringback for dad’s)
So, I’m convinced that this corruption is tied to my dad’s Obitalk account from the very first configuration. So, my next step is to find out how to DELETE his account from the Obitalk system and start from scratch. I would think that this would be easy…
Looking for ideas.
I'd suggest contacting Poly support at this point.
drjulian:
Quote from: rlos1939 on September 06, 2021, 08:54:13 am
Folks, I have this same experience currently (no ringback on outgoing calls) but believe I may understand the catalyst - although not the solution. When I first set up the Obi200 with my GV account (actually my dad’s GV account), it appeared to work correctly - with the exception of the lack of ringback. However, I subsequently found that his Google password had been changed and was unknown to him. So, the Google login to the Obitalk site was using cached credentials (and maybe not really authenticating against Google). I’ve since fixed his password and flushed browser cache and can use other Google services including GV without issue. I then deleted the Obi from his Obitalk confit, factory reset the device and started over. Once set up again, the unit worked fine EXCEPT STILL NO ringback on outgoing calls.
Ok, so, I did a full remove again and factory reset (device is on newest August firmware) and this time set the unit up on MY GV account (different Google account) and the phone then worked 100% correctly including audible ringback.
So, I did it one more time and still ended up with the lack of ringback on original account. I also did the steps recommended above by just switching Gmail accounts using that Replace link with same results (works for my account, no ringback for dad’s)
So, I’m convinced that this corruption is tied to my dad’s Obitalk account from the very first configuration. So, my next step is to find out how to DELETE his account from the Obitalk system and start from scratch. I would think that this would be easy…
Looking for ideas.
More information on this idea: I created an entirely new obitalk account NOT using google log in, but email and password instead. I deleted my device from my account, did a factory reset and set up the device as if I just received it on the new account. I also used a totally new GV account (since mine had been suspended apparently for transferring the number too many times).
My thinking in doing this is that a new non-google login account to obitalk should rule out corruption in the automatic google log in.
Regardless, I was STILL UNABLE TO RECEIVE A RINGBACK.
Hope this adds more information to the puzzle. I also have a ticket opened with poly support and they are "looking into the problem" ...
Also I agree with SteveINWA, and advise anyone who is having a problem to open a ticket at poly support, that may help them find the problem sooner if that have several examples of the failure.
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