NO ringback on outgoing calls obi200 with Google Voice
SteveInWA:
Quote from: drjulian on September 04, 2021, 03:46:48 pm
Thank you for your response, Steve.
To answer your questions:
1) yes, when I call a US number, the party answers a normal two way conversation can take place. The same happens if they call me. The phone rings normally and we can have a conversation.
2) I had already performed the test you suggested on my PC: I can log into the google voice account and dial the very same numbers that do not ringback on obi and I do hear the ringback on each call.
3) I do not see the "call as" on the google web page, however I have only one google voice account and when the google voice number is dialed from the outside, the phone connected to my obi device will ring and works properly.
See the screenshot below. It is what I meant you should see on the Google Voice website ("Call as"). If you don't see it, then something is wrong. Note that your Google Voice setting "Always use my phone to place calls" must be toggled off (gray).
Did you make any customizations at all on your OBi 200?
This sounds like a problem with your local network (a router or firewall setting), but I have no idea what it might be. You could take the device to some other location (friend, relative, etc.) and see if the symptom changes.
drjulian:
Thank you for responding.
Ah, yes, on that screen I do see call as. I was looking at the wrong screen originally.
I have not made any modifications to the obi default configuration other then upgrading the firmware.
During my testing with the tech we ruled out my router by connecting the device directly to my ISP modem which has the firewall disabled. That and the fact that I get the ringback on my PC seems to indicate my network is capable of receiving the ring back.
I have not yet tried another location, however I will try that and report back.
SteveInWA:
Other than that, I'm stumped. Let us know when you get a chance to try your device at another location. Try it with a basic cordless or DECT phone plugged directly into the OBi 200 - do not connect it to your house wiring.
If it still fails at another location, I can private-message you with credentials for a test account you can provision on the device to see if it also fails.
musk:
I am having the same issue. Did you identify a resolution? I installed OBI200 (after loading latest firmware) with GV on 9/04/21. When I call cell phone numbers there is no "ringback" but caller gets a rings and will pickup. When I make a call to same number(s) on GV I do hear a "ringback" when making the call.
drjulian:
Quote from: musk on September 05, 2021, 09:55:55 am
I am having the same issue. Did you identify a resolution? I installed OBI200 (after loading latest firmware) with GV on 9/04/21. When I call cell phone numbers there is no "ringback" but caller gets a rings and will pickup. When I make a call to same number(s) on GV I do hear a "ringback" when making the call.
No resolution yet.I have a ticket opened with poly support
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