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Author Topic: OBI2182 auto-dials and won't hang up  (Read 537 times)
DJCB
Newbie
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Posts: 2


« on: October 12, 2021, 11:41:12 am »

This is probably user error because I'm a doofus and don't know how to use a phone, but...

I have a OBI2182 in my home office. Sometimes when I pick up the handset to make a call, it starts to auto-dial the number of the last incoming call. Why? And how do I get it to not do that?

Second, if it makes a connection before I notice and put the handset back in the cradle, then the call is not terminated when I hang up and instead is auto-transferred to the speakerphone. Why? And how do I get it to not do that? And when it does it, how do I get it to terminate the call?

Feel free to mock me if you've got helpful information to share. I suppose you can feel free to mock me even if you don't have helpful information to share, but I'd prefer not.
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drgeoff
Hero Member & Beta Tester
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Posts: 5484


« Reply #1 on: October 12, 2021, 12:09:58 pm »

I'm not 100% certain but I don't think there are any configuration settings to make it do that even if you wanted to.

Have you tried disconnecting the power to it for 30 seconds?

Update.  There is a 'Last Call Return' function which can be programmed to a soft key.  However AFAIK merely lifting the handset should not activate it.  Is it possible that you are inadvertently pressing a key while taking hold of the handset?
« Last Edit: October 12, 2021, 12:22:53 pm by drgeoff » Logged
DJCB
Newbie
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Posts: 2


« Reply #2 on: October 18, 2021, 07:05:16 am »

I'm not 100% certain but I don't think there are any configuration settings to make it do that even if you wanted to.

Have you tried disconnecting the power to it for 30 seconds?

Update.  There is a 'Last Call Return' function which can be programmed to a soft key.  However AFAIK merely lifting the handset should not activate it.  Is it possible that you are inadvertently pressing a key while taking hold of the handset?

I think what was happening was that I had the call history window open on the display, which maybe gets interpreted as a call-back instruction when I pick up the handset?

The last few times I've used it, I made sure to back out to the Home Screen so no number was displayed, and I haven't had it happen. If that's correct, it solves the problem of the unwanted dial.

My second question still applies though. If I dial a number (intentionally or not) but then decide I want to hang up before it's answered, how can I do that without it automatically transferring to speaker phone and continuing the call? If I just put the handset in the cradle it switches to speaker. Is there a "cancel call" or "hang up" button? Or can I change a menu setting so that it doesn't automatically transfer to speaker phone?
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