OBi202 keeps losing SIP registration with Anveo
SteveInWA:
At this point, I'd say you are wasting your time. Delete the OBiTALK device off of your device dashboard (https://www.obitalk.com/obinet/pg/obhdev) and wait a few minutes for the device to be remotely de-registered.
Unplug the device and remove all the cables. Turn it upside-down on a flat surface. Locate the recessed reset button (the small round bump with a hole in it). Use a paper clip to gently press down on the switch until you feel a soft click. Keep holding it down while you plug in just the power cord. Wait at least ten seconds, then release the paper clip.
Turn the box over and watch it reset and reboot. When it is fully rebooted, unplug it again, plug in the phone and the Ethernet cord, then plug in the power cord and wait for it to reboot.
Add the device back to the OBiTALK portal using the **5 xxxx procedure. Use the "OBiTALK compatible service providers" list to click on Anveo to configure it. See if that works.
Shplad:
I already tried resetting to defaults a long time ago.
It didn't work.
Taoman:
Quote from: Shplad on October 25, 2021, 02:10:51 pm
I've recreated it using the automatic function in Obitalk, but it keeps choosing the wrong account. How do I tell it which account to use. Better yet, how does it know which account to use, or do I have to change the SIP credentials manually every time I recreate the profile?
"It" keeps choosing the wrong account? It can only register using whatever SIP credentials you enter. You have two subaccounts with different usernames/passwords for each. Obviously you enter the SIP credentials for the subaccount you wish to register/connect with. You could have 2 Anveo SIP trunks configured on your OBi if you wished registering to each subaccount.
Shplad:
1. Use Obitalk's automatic configurator and trust it works properly.
It does for us.
2. Change the user credentials in it, of course.
Do you see how this could come across as contradictory?
Taoman:
Quote from: Shplad on October 25, 2021, 07:00:41 pm
Do you see how this could come across as contradictory?
No, I don't. To save and submit your Anveo configuration you must enter your SIP credentials. Are we even looking at the same screen? See attachment.
You're not "changing the user credentials in it." You're entering your user credentials or you couldn't save or use your Anveo configuration in the first place. Look at the attachment. Is that the screen you are seeing?
What part of this don't you understand?
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