OBi202 keeps losing SIP registration with Anveo
Taoman:
Quote from: Shplad on October 20, 2021, 10:59:14 am
The error message in Obitalk Dashboard is: Register Failed: No Response From Server
I meant for you to post what the OBi status page says, not what the OBiTALK dashboard says. In any case, I would try a continuous ping to 72.9.149.69 for an extended period of time and see if you get any lost packets.
Quote from: Shplad
I checked the Voice Services section and the X_KeepAlive setting
for Anveo was already enabled.
I find that surprising. When using the OBiTALK Anveo wizard to configure your Anveo trunk the X_KeepAliveEnable setting does not get enabled. You had problems configuring Anveo on your OBi. Now that you know your SIP credentials, I would suggest deleting your Anveo config and running the Anveo wizard again. Or run the Anveo wizard again on an open SP slot and disable your current Anveo config.
Shplad:
Thanks, I don't want to delete the profile
and create it again just yet. I've already done this
7 or 8 times. It didn't help. I'll consider that again
after I finish the other things I want to try.
I tried testing the OBi in the DMZ of my usual
router. It didn't help.
I'm now testing with a used SmartRG sr516ac I
received yesterday. So far, call sound quality is good,
and no SIP registration issues, but it's too early
to tell. Just to add insult to injury, I believe the
modem appears to be defective. I've had it 24 hours.
Ugh.
It was mentioned that since my OBi is behind NAT,
I should set the X_KeepAliveExpires time setting
to less than my router's NAT timeout period for the
transport protocol I"m using.
I called my ISP and they weren't helpful with this.
Does anyone know the NAT timeout period on a
SmartRG sr516ac or whom I can ask to find out?
Shplad:
Okay, testing in the DMZ of my router definitely didn't help.
I would like to continue other tests. How do I disable (but not delete)
an existing profile slot? Do you mean the Enable/Disable under
Voice Services--SP2 Service?
I found the Status menu
SP1 Service Status
Parameter Name Value OBiTALK
Settings
Status Registered (server=WWW.XXX.YYY.ZZ:5060; expire in 52s) help
PrimaryProxyServer
SecondaryProxyServer
CallState 0 Active Calls help
SP2 Service Status
Parameter Name Value OBiTALK
Settings
Status Register Failed: No Response From Server (server=WWW.XXX.YY.ZZ:5010; retry in 18s) help
PrimaryProxyServer
SecondaryProxyServer
CallState 0 Active Calls help
Taoman:
Quote from: Shplad on October 24, 2021, 10:06:30 am
Okay, testing in the DMZ of my router definitely didn't help.
Then that plus the fact Voip.ms is working for you would indicate to me the problem is not with your router or ISP.
Quote from: Shplad
Do you mean the Enable/Disable under
Voice Services--SP2 Service?
Yes.
Quote from: Shplad
SP2 Service Status
Parameter Name Value OBiTALK
Settings
Status Register Failed: No Response From Server (server=WWW.XXX.YY.ZZ:5010; retry in 18s) help
PrimaryProxyServer
SecondaryProxyServer
CallState 0 Active Calls help
Not sure why you would hide the ip addresses. It's not like it's a secret.
So when you see "No Response From Server" are you able to ping that ip address from your computer? I assume you are using the Dallas POP server? If so, I would guess there is a problem with the Anveo config on your OBi. That's why I suggested disabling your current Anveo config and make a new one on an open SP slot using the OBiTALK Anveo wizard if you don't want to delete your current Anveo config.
Note: it has been my experience in the past that sometimes when you delete an SP trunk config on your OBi it doesn't reset every single setting back to the default setting. This is why I always check thru every screen to make sure everything is back to default settings. Or I do a factory reset of the OBi and start from scratch.
Shplad:
Quote from: Taoman on October 25, 2021, 05:21:30 am
Quote from: Shplad on October 24, 2021, 10:06:30 am
Okay, testing in the DMZ of my router definitely didn't help.
Then that plus the fact Voip.ms is working for you would indicate to me the problem is not with your router or ISP.
Quote from: Shplad
Do you mean the Enable/Disable under
Voice Services--SP2 Service?
Yes.
Quote from: Shplad
SP2 Service Status
Parameter Name Value OBiTALK
Settings
Status Register Failed: No Response From Server (server=WWW.XXX.YY.ZZ:5010; retry in 18s) help
PrimaryProxyServer
SecondaryProxyServer
CallState 0 Active Calls help
Not sure why you would hide the ip addresses. It's not like it's a secret.
So when you see "No Response From Server" are you able to ping that ip address from your computer? I assume you are using the Dallas POP server? If so, I would guess there is a problem with the Anveo config on your OBi. That's why I suggested disabling your current Anveo config and make a new one on an open SP slot using the OBiTALK Anveo wizard if you don't want to delete your current Anveo config.
Note: it has been my experience in the past that sometimes when you delete an SP trunk config on your OBi it doesn't reset every single setting back to the default setting. This is why I always check thru every screen to make sure everything is back to default settings. Or I do a factory reset of the OBi and start from scratch.
- Yeah, except it was consistently working for 3 days with my other router.
- Yes, I can always ping the host. I've been using (trying to use) sip.ca.anveo.com
- Right, but I've done that 7 times. I'm recreating it again on SP3, but I doubt it will make any difference.
I've recreated it using the automatic function in Obitalk, but it keeps choosing the wrong account. How do I tell it which account to use. Better yet, how does it know which account to use, or do I have to change the SIP credentials manually every time I recreate the profile?
Did you read my earlier posts in which I said I've recreated profiles 6 or 7 times before this.
Saying something "should" work is not the same as knowing it will.
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