Started by JohnnyBeGood, November 16, 2021, 09:47:46 AM
Quote from: psuPete on November 16, 2021, 02:20:35 PMIt may depend upon whether the cordless phone has certain defaults that affect the dialing plan. Maybe they can try a wired phone into the OBi?Pete
Quote from: drgeoff on November 16, 2021, 11:19:45 AMCheck that the phone is set to tone dial, not pulse.If that is not the problem, can it reach the echo test by dialling **9 222 222 222?Do you have access to the obitalk dashboard that their OBi is registered on?
Quote from: drgeoff on November 16, 2021, 02:41:00 PMIs it possible that the elderly couple have never used this type of phone which requires a "send" key to be pressed after a number is keyed in? For this phone that key is the one with an icon of a handset at a 45 degree angle. Top left one of the four keys around the large circular one.
Quote from: drgeoff on November 17, 2021, 09:55:09 AMI've had a look at http://pdfstream.manualsonline.com/c/cff4c495-673f-4722-998b-1def617892e1.pdf.Page 10, Dialling mode. There is a tone or pulse setting though tone is the default for the versions covered by that manual. But maybe different default for the CAH version intended for use in whichever of Kazakhstan, Tajikistan, Uzbekistan, Turkmenistan and Kyrgyzstan.Update. I found the manual for the Russian version and according to Google Translate the default is Pulse. Page 14 of https://eplaza.panasonic.ru/upload/iblock/64f/KX-TG1611_manual.pdf