Blind Transfer Usage
Thunnderman:
Can anyone explain how to activate the blind transfer?
The reason why I asked this question as my understanding this is a function that the caller won't be aware the existing call had been transferred to another number as he/she just hearing the original ring tone even the transferred call with different type of ring tone and the Obi will bridge his/her line when the transferred call connected successfully. Am I correct? If not, how to achieve above scenario?
In my case, I forwarded all call intentionally to other number in SP2 to LI(1234567890) but I found that the Obi answered the call once it started to transfer the call as I experienced the timer started to count in the phone which generated this call. How to get rid of this?
RonR:
Blind Transfer is used to transfer an existing call on the PHONE Port to another number:
1. While in a call on the PHONE Port, press the FLASH button on your phone. This will place the caller on hold and you will receive a dialtone.
2. Dial *98 and wait for a second dialtone.
3. Dial the number you wish the called party to be transferred to and wait for a confirmation tone.
4. Hang up.
5. The called party will hear the newly called number ringing.
Stewart:
Quote from: Thunnderman on November 28, 2011, 07:37:08 am
Can anyone explain how to activate the blind transfer?
You are using forwarding, not blind transfer.
Quote from: Thunnderman on November 28, 2011, 07:37:08 am
In my case, I forwarded all call intentionally to other number in SP2 to LI(1234567890) but I found that the Obi answered the call once it started to transfer the call as I experienced the timer started to count in the phone which generated this call. How to get rid of this?
For the LINE Port, if your phone company (or other service that you have connected to the port) provides a polarity reversal on answer, set DetectOutboundConnectMethod to Detect polarity reversal. Otherwise, set DetectOutboundConnectMethod to Detect speech. Either method is imperfect; the caller will continue to hear the original ringing tone if the call is not answered, even if something goes wrong, e.g. there is a busy signal, an announcement that your phone is out of range, etc.
Thunnderman:
Thanks Stewart, it's work by following your instruction.
RonR, also thanks for your explanation of the usage of blind transfer.
Thunnderman:
Stewart, I found one draw back here is no connection tone when placing a call until the other end answered the call if I changed to 'Detect Speech' or 'Detect Polarity'. Any clue to fix it it?
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