Changed Router and Lost All Service

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DJDeals:
We changed routers, the new router sees the OBI110 very clearly, and you can easily click it from the router control panel to administer it, yet it doesnt work, and says OFFLINE on the Obi Dashboard located at http://www.obitalk.com/obinet/pg/obhdev/owned.

I deleted it to start all over again, and it will not allow you to add a new device.  It tells you to do this, and this does nothing:

Add an OBi Device
  • Please pick up the telephone handset, and dial **5 9448
  • You may hang-up when you hear the automated response.
Trying to connect to your device... (Timeout in 120 seconds)

It times out every time.  Now we have no phone, prior to this everything worked perfectly.

RonR:
Can you reach the echo test? : **9 222 222 222

Can you log into the OBi locally at the IP address returned by dialing ***1

DJDeals:
Echo test says There Is No Service Available.

***1 says to use IP 192.168.1.2 but in realyti, that's false, it's http://192.168.1.24

RonR:
Can you log into the OBi at either IP address?

It appears your OBi and router are not getting along well.  That's your first problem to solve.

Stewart:
Please post: Modem make/model?  New router make/model?  Old router make/model?  Do you still have the old router?  From a command prompt (on a PC on your LAN), can you ping 192.168.1.2?  192.168.1.24?

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