Can't get any help
mapiklfish:
Ok, I think we're talking about the same thing but I probably don't know the right lingo. Here is a screenshot. Don't know if it will come through.
Here is what it says now.
Configure Voice Services
Service Provider 1 Google Voice™ Account Connected X
Service Provider 2 Callcentric account Register Failed: 403 Incorrect Authentication (server=204.11.192.38:5060; retrying)
RevKev:
Okay, the screen shot shows your end points - a softphone and the OBi device (Home). When you click on "Home" you get the device configuration screen. This is where you see:
Service Provider 1 Google Voice™ Account Connected X
Service Provider 2 Callcentric account Register Failed: 403 Incorrect Authentication (server=204.11.192.38:5060; retrying)
So, it looks like you have Google Voice working. Can you make a call out through Google Voice? Can you receive a call via your Google Voice number?
The "403 Incorrect Authentication" status on your callcentric account seems to indicate one of three things are incorrect - 1) the SIP/registration server, 2) your user name, 3) your password.
I haven't used CallCentric but from what I read, the SIP server should be "callcentric.com". Your user id is your CallCentric number (starting with 1777) and only you should know your password. This is your SIP/Phone password, not necessarily your account password used on the CallCentric web site. However, they are the same unless you explicitly changed your SIP password.
mapiklfish:
Thanks for the help. I have not tried the phone yet. I'll work on that today and I'll check my account. I may have put the wrong password in for callcentric. I think most of it is right because the phone finally came up and I could use it. There is also one more solid green light on now. My computer kept dying yesterday. I had the blue screen of death 3 times.
mapiklfish:
It's working!! Yay! So, it doesn't matter that callcentric isn't configured right? I can get and make calls.
Linda
RevKev:
Good to hear. Congratulations.
You can make and receive calls from both of your numbers (Google Voice & CallCentric)?
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