Google Voice voicemail check interval and connection issues
lhm.:
Maybe this fw upgrade will help.
Jan 10, 2012
Enhancements & Fixes in Maintenance Release 1.3.0(2669):
- Fixed Message Waiting indicator
- Polarity Reversal not enabled by default
Rick:
Quote from: lhm. on January 13, 2012, 04:36:58 am
Maybe this fw upgrade will help.
Jan 10, 2012
Enhancements & Fixes in Maintenance Release 1.3.0(2669):
- Fixed Message Waiting indicator
- Polarity Reversal not enabled by default
I just applied the upgrade, went in after and checked MWIEnable and X_VMWIEnable and rebooted the Obi. I then left myself a message. As of 5 minutes later, no indicator is showing. I will post if one shows up.
UPDATE - no indicator has appeared.
RonR:
Quote from: Rick on January 13, 2012, 04:54:23 am
Quote from: lhm. on January 13, 2012, 04:36:58 am
Maybe this fw upgrade will help.
Jan 10, 2012
Enhancements & Fixes in Maintenance Release 1.3.0(2669):
- Fixed Message Waiting indicator
- Polarity Reversal not enabled by default
I just applied the upgrade, went in after and checked MWIEnable and X_VMWIEnable and rebooted the Obi. I then left myself a message. As of 5 minutes later, no indicator is showing. I will post if one shows up.
OBi VM checking is still taking numerous retries before succeeding. Often, there are long timeouts, sometimes up to an hour, after a failure before another retry is attempted.
Rick:
Quote from: RonR on January 13, 2012, 05:50:18 am
OBi VM checking is still taking numerous retries before succeeding. Often, there are long timeouts, sometimes up to an hour, after a failure before another retry is attempted.
In other words, the update didn't fix the problem...
Rick:
It's of concern to me that OBi is not as responsive to their customers as I would have hoped when I bought the device. They issued a firmware update last week, it did NOT resolve the problem, and they haven't communicated on these forums regarding that issue that I can see.
Given the straightforwardness of the problem - i.e. GV voicemail doesn't turn on the voicemail indicator, I was surprised that their firmware update did not fix the problem. You change the firmware, you test the fix, and it works or it does not. When it does not, you don't release it saying that it does.
If it did fix it in your tests, wouldn't it make sense to release it to users that have said they have the issue for further testing? In this case, wouldn't that have shown that it wasn't fixed?
Then, when you do release it and it doesn't fix the problem, how can you not communicate with your customer base?
While the problem isn't insurmountable, since GV sends me emails / texts when I get a message, this is a basic feature that should work. Who knows, it could be that GV changed their system and messed up OBi. Doesn't matter to me, what does matter is that I don't see OBi communicating. That is a huge problem. I'm going to ask Sherman, in a private message, to read this and respond.
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