[RESOLVED] Getting an India PSTN line to work with OBI110
SK02:
Quote from: RonR on April 01, 2012, 02:05:35 pm
Quote from: SK02 on April 01, 2012, 01:39:10 pm
I am able to launch auto attendant on U2 and press option 2 and then dial India local number like 22345678#. My connection to U2 gets disconnected.
Is the PrimaryLine on U2 (the OBi in India) set to PSTN Line?
I have done this by going to OBI Expert Configuration --> Setup Wizard --> Outbound Settings --> Phone PrimaryLine --> Set to PSTN. Similarly I have set Attendant PrimaryLine to PSTN.
Is this the only place we need to do this?
If not, are you dialing the local number as **822345678#?
Let me tell you how I am dialing from USA.
**9+India OBI number --> AA Responds --> Select option 2 --> 22345678#
It tries to do something and gets disconnected. I hear back my phone's ring tone.
QBZappy:
SK02,
If it is a frequently called number, you can try setting up the number in a speed dial. When you call into the far end OBi. This will semi-automate the call for you.
1) Press "2" to make a new call
2) Press speed dial number you previously setup
3) Press "#" to complete the call
Note: Preface the speed dial telephone number with the service you want to dial out with. This should avoid any config problems with any default Phone PrimaryLine setup
**122345678 (calls using SP1)
**222345678 (calls using SP2)
**822345678 (calls using POTS)
BTW are your 8 digits correct in order to make a local call from that OBi location?
SK02:
Thanks Guys!! It worked for me. I was not prefixing **8 before I dial my local number using PSTN.
RonR:
If you want the PSTN Line to be your PrimaryLine, there is one for the PHONE Port and another for the Auto Attendant.
You don't need to dial **n for whatever trunk is configured as your PrimaryLine.
aawc:
Removing the [RESOLVED] flag from this conversation because this problem has started happening again.
I have an Obi110 installed in India and my friends use its AutoAttendant facility. When I setup up the device initially, it could not detect the caller id of the calls on the "Line" port but was able to detect the caller id of calls coming in over the internet.
As I mentioned earlier in this thread, the solution to that problem was to change:
Physical Interfaces > LINE > Port Settings > CallerIDDetectMethod from its default value to "DTMF(Finland,Sweden)".
However, the exact same problem has started happening again and none of the 4 possible values for CallerIDDetectMethod makes it work. As earlier, calls over the internet continue to get detected correctly.
So here's my question:
Has something related to called id detection changed lately?Has anyone else from India faced this issue?
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