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Author Topic: ###Can't dial **9 222 222 222 " There has no service to complete your call.."  (Read 11192 times)
kennywang114
Newbie
*
Posts: 3


« on: December 28, 2011, 08:32:15 am »

Got a brand new OBI110 and hook up the phone and connect the ethernet to the wireless router( Comcast built in wireless modem ), then Dial **9 222 222 222, it always said "There has no service to complete your call",

Here is more detail information:
1. All connections are good,
    Router is a wireless built in with Modem in one piece from Comcast.

2. Pick up phone attached to OBi and dial ***4.  Hear the current IP address (192.168.0.13)
3. From a command prompt on your PC, ping 192.168.0.13   works

4. Open your browser and type 192.168.0.13 in the address bar.  I can access the webui with default username and password

5. Test OBi by dialing **9 222 222 222.

Problem: There is no service available to complete your call.
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RonR
Forum Member

Posts: 4528


« Reply #1 on: December 28, 2011, 10:23:44 am »

Log into the OBi directly (192.168.0.13) and look at the OBiTALK Service Status at the very bottom of the main status page.  Does it show?:

Status   Normal (User Mode)
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kennywang114
Newbie
*
Posts: 3


« Reply #2 on: December 28, 2011, 10:47:55 am »

The status is "Required Service"
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RonR
Forum Member

Posts: 4528


« Reply #3 on: December 28, 2011, 12:39:20 pm »

The status is "Required Service"

I've never seen that before.  You should be seeing "Normal (User Mode)".
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RevKev
Full Member
***
Posts: 89


« Reply #4 on: December 28, 2011, 01:08:08 pm »

Has any service been configured on the OBi (SP1/SP2)? Is there a PSTN line in the line port?
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kennywang114
Newbie
*
Posts: 3


« Reply #5 on: December 28, 2011, 01:38:00 pm »

No any configuration started yet, just get everything from the box and plug a phone to the phone line and connect network line , then power it on, dial the test number: **9 222 222 222, that's it.
Is there anyone using comcast service with the build in wireless router?
Thanks.
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RonR
Forum Member

Posts: 4528


« Reply #6 on: December 28, 2011, 01:38:09 pm »

Has any service been configured on the OBi (SP1/SP2)? Is there a PSTN line in the line port?

None of this is needed.  A totally unconfigured OBi at factory defaults should be able to successfully call : **9 222 222 222
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Stewart
Hero Member
*****
Posts: 1125


« Reply #7 on: December 28, 2011, 04:54:19 pm »

Log into your Comcast router and try turning off any firewall or security options.

If no luck, log into OBi and try setting Network Settings->DNSServer1 to 8.8.8.8 and DNSServer2 to 4.2.2.2 .

If still no luck, report whether System Status->SystemTime shows the correct time.
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