###Can't dial **9 222 222 222 " There has no service to complete your call.."

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kennywang114:
Got a brand new OBI110 and hook up the phone and connect the ethernet to the wireless router( Comcast built in wireless modem ), then Dial **9 222 222 222, it always said "There has no service to complete your call",

Here is more detail information:
1. All connections are good,
    Router is a wireless built in with Modem in one piece from Comcast.

2. Pick up phone attached to OBi and dial ***4.  Hear the current IP address (192.168.0.13)
3. From a command prompt on your PC, ping 192.168.0.13   works

4. Open your browser and type 192.168.0.13 in the address bar.  I can access the webui with default username and password

5. Test OBi by dialing **9 222 222 222.

Problem: There is no service available to complete your call.

RonR:
Log into the OBi directly (192.168.0.13) and look at the OBiTALK Service Status at the very bottom of the main status page.  Does it show?:

Status   Normal (User Mode)

kennywang114:
The status is "Required Service"

RonR:
Quote from: kennywang114 on December 28, 2011, 10:47:55 am

The status is "Required Service"


I've never seen that before.  You should be seeing "Normal (User Mode)".

RevKev:
Has any service been configured on the OBi (SP1/SP2)? Is there a PSTN line in the line port?

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