There needs to be a better way
Rick:
Quote from: RonR on December 30, 2011, 02:44:07 pm
Everything appears to be working from the OBi end. 17771234567 is being sent out SP2 (I assume you're using a valid Callcentric number here that's not your own). Try calling **2 **275* 011 188888# and see if you reach the Sip Broker test announcement.
You may have to ask Callcentric what their logs are showing for your calls that go nowhere.
7771234567 is the test number Callcentric uses. I also tried 411. Nada.
I tried your Sip Broker test announcement and got nada. Or calling my cell. I agree it seems to be that Callcentric is the issue... They just advised that I try changing ports from 5060 to 5061. If that doesn't work, they suggested resetting the OBI to factory defaults and starting over... :) That's where I was headed.
Rick:
Reset the unit and started from scratch. Got GV working on incoming and outgoing, again could not get Callcentric working on outgoing. Nothing goes through.
I'm about to give up on this, I've followed all the setup instructions exactly.
I even asked them if there would be any router setting changes, but I've checked around and those should be fine.
Very frustrating.
RonR:
You could try capturing a SIP INVITE session after running a Syslog Server on your PC:
System Management -> Device Admin -> Syslog -> Server : <PC's IP Address>
Voice Services -> SP2 Service -> X_SipDebugOption : Log All Except REGISTER Messages
I'm not well versed down at the SIP protocol level, but maybe something will be obvious or someone who is will spot the problem.
Rick:
Thanks Ron. Just got back after a day out.
Callcentric reviewed my latest screenshots and said all is well. They report no attempted outbound calls. They suggested setting up the OBI w/o GV and see what happens.
Here's my idea. I'm going to find a different provider that offers a free account with a number to call and validate outgoing calls work. If IT doesn't work, the issue is with the OBi. If it does work, then the issue is with CallCentric.
I also sent in a ticket to OBi, but no response (not surprising, holiday weekend).
I will play tomorrow and see.
Rick
RonR:
Removing Google Voice will not solve your problem.
Can you connect the OBi directly to your modem temporarily to bypass your router? Power-cycle both the modem and the OBi after making the direct connection. Then see if Callcentric works.
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