Hello Newtothescene,
There is a lot of help here on this Fourm, that can make you a happy user. Sometimes it takes just a lot of digging.
I'm no expert at all, but I'm willing to help get you started.
In order to assist you, I and anyone else that jumps in, will need to know what your current setup is.
I see you are have an OBi100. What services are you trying to use with it; Skype and Google Voice, Skype and another Sip provider?
Have you used the OBiTALK portal to start with, when you purchased and created your account with OBI?
Do you use only the OBiTalk Portal to configure your device, or are you using the device GUI via a web brouser?
1) You might want to start by logging into your OBiTALK Portal, and then Delete your OBi100 device.
2) Reset your OBi100 to factory defults.
3) Add it back to your OBiTalk Account.
4) Use the OBiTALK Portal to to configure your Service Providers.
5) Test it.
Let us know what happens then.
-G