Ability to call and to call back to a telephone extension
RuiD:
I have two OBi devices (1 OBi100 and 1 OBi110), and I am very pleased with the functionality, but, there is a specific feature (the ability to call a telephone extension) that would be very useful to me, and I suppose for many others.
Description of my need :
I have the OBi110 at Home and I need to use the AA Callback Service from my office.
The problem is that, at the office, I do not have a direct phone number, to call me at the office is necessary to :
- dial first the main phone number with nine digits;
- do a pause (to give time for the call to be answered);
- dial the internal extension number with five to ten digits;
- and finished with a "#".
I also need to call some office telephone extensions from the OBi110 when I'm out of office, and it was good to be able to use the Speed Dialing to store a telephone extension.
I know that it's possible to call the AA with a number and the AA Callback a different number (I have tested with success), but my problem is to dial the internal extension, because it is not possible to include the pause function between the main number and the internal extension number.
My suggestions for possible ways to implement this feature:
The pause is a functionality available in most phones (fixed and mobiles) and is normally represented by a "p", it is something that I use all the time to call from my mobile phone to the office. Is also available in Microsoft Outlook Contacts represented by a ",". Therefore, one possibility would be to include the character "p" or "," to represent the pause in a phone number.
Other possibility, would be to define a Voice Gateways to access the main phone number. Ex:
AccessNumber : SP1(main number)
DigitMap : (as needed)
AuthUserID : (leave it blank)
AuthPassword : (leave it blank)
When this Voice gateway is used, the OBi call the AccessNumber using SP1, do a pause of 1 or 2 seconds and send the destination phone number.
I wonder if there is any chance to include this functionality in a future release.
Stewart:
You might be able to use the extension dialing capability of a free PBXes account to accomplish the callback. Or, there may be an external provider that can complete the callback call at the same or lower cost.
What country are you in? Which providers do you have on SP1 and SP2 of your OBi? Which is used to make the callback? Which is used for the outbound leg? Where are you calling? Landline or cellular?
Do you have Web access at your office, when you are initiating the callback?
RuiD:
I'm in Portugal. I use SP1 (proxy=proxy.voip.sapo.pt port=5070) and SP2 (outboundproxy=sip.12voip.com port=5060). To make the callback I'm using SP1 that has better sound quality and the call is free. For the outbound leg, depends on the number to call, can used SP1 for Portugese landline or SP2 for mobilphones or to call other countries.
I can call from landline or cellular, my main need is to call from cellular (normaly in the car), my cellular works as a Phone Extension of my office for free, so the idea is :
- Call from the cellular (911234567) to the OBi110 at SP1 Nb. (301234567) and disconnect before the AA answers the call;
- Wait for the callback to be made to Nr. "211234567(pause)0911234567#";
- Answer the call, dial "2" to Start a New Call;
- Diale 1 or 2 digits of the Speed Dials and enter "#" to start the call.
Yes, when I'm physically at the office I have Web access, but most of the time I'm out of office.
I will create an free PBXes account to accomplish the callback an and test it.
Tks.
RonR:
RuiD,
The Auto Attendant doesn't have the capability to dial a number, pause for that number to answer, and then output more DTMF digits using a VoIP provider.
If you can use the LINE Port for the callback instead, try the following:
Voice Services -> SP1 Service -> X_InboundCallRoute : {(<+>911234567):aa($1)},{ph}
Voice Services -> Auto Attendant -> OutboundCallRoute:
{(<+911234567:211234567,,,,,0911234567#>):li},{([1-9]x?*(Mpli)):pp},{0:ph},{(<**1:>(Msp1)):sp1},
{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Each comma will introduce 0.2 seconds of pause.
Incoming calls from 911234567 to SP1 which are aborted before the Auto Attendant answers should cause the Auto Attendant to make a callback to 211234567 (pause) 0911234567# using the LINE Port.
RuiD:
I have open one account (MyAccount@ pbxes.com) at "pbxes.com" as suggested by Stewart. I have created one Extension pointing to PSTN_Number “00351211234567pww0911234567#”, one Trunk using the same provider I have in SP2 of the Obi (I cannot use the provider I have in SP1 because He do not accept the connection from a pbxes.com free account), one InboundCallRoute that point all incoming calls to the Extension and one OutboundCallRoute that point all outgoing calls to the Trunk.
In the Obi I have create SpedDialing 5 as “SP2(MyAccount@ pbxes.com)”.
If I dial the Sped Dialing 5 from the Phone connected to the Obi, it works perfectly, but if I tried to use the Sped Dialing 5 from the AA it just don’t work, start the call from the AA to MyAccount@ pbxes.com, PBX answers the call, but the call drop before PBX complete the call to the destination number. I suppose there is timeout problem somewhere.
Unfortunately I cannot use the LINE Port because at the moment I just have VoIP connections at home.
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